Mark Jackson Email & Phone Number

Greenville, North Carolina

Rocky Mount, North Carolina Area

Drive corporate information technology (IT) infrastructure, supervising IT operations and identifying business development strategies, researching and implementing technological strategic solutions. Define, deliver, and support strategic technology initiatives to meet business objectives. Lead multiple teams, delivering quality software and technological solutions to benefit cross-functional projects.Oversee all operational activities of IT department, including developing and administering project plans and directing technological research to implement organizational goals and strategies.Collaborate with internal and external stakeholders, providing IT support to other departments to implement technology solutions.Develop and manage operations budget, analyzing funding requirements and allocating funds appropriately. Liaise with vendors and service providers, negotiating contracts and ensuring performance meets company quality standards.Managed VoIP project, doing more with less and cutting voice telecommunications expenditures in half.

New Bern, Nc

Served as project coordinator and IT subject matter expert, consulting with clients to design functional systems and set up technical infrastructure matched to user needs and requirements. Provided network maintenance, servicing and repairing hardware and servers, responding to outage calls, supporting ISP service lines, and resolving DSL, email, and hosting issues.Managed offsite automated backup service, ensuring safety and integrity of corporate data.

Greenville, North Carolina Area

Programmed onsite point of sales systems according to client specifications, installing equipment and customizing software based on client requirements. Provided support on day-to-day business decisions.Conducted onsite training on system operations and provided support for clients and their staff.Configured, troubleshoot, supported, and resolved computer hardware and software network-related issues.Provided training to prevent recurrence of issues. Managed employees, coordinating workflow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment.