Michael Johnson Email & Phone Number

Roswell, Georgia, United States

Set up, troubleshoot, and test microphones, musical instruments, recording software, and other recording equipmentOperate control panels and facilitate performance and recording sessions for musiciansPerform soundcheck before every performance or use of PA system and monitorsEnsure proper levels and conditions when recordingEstablish strong communication with clients before, during, and after events

Atlanta, Georgia, United States

Bartend in a variety of settings including catered events, private settings, high-volume events, and traditional barsKeen on educating guests about cocktails, spirits, and their originsFocus on classic cocktailsCultivate experiences that ensure customer retentionCurrently exploring tiki cocktails and their origins

Atlanta, Ga

Don Fausto’s exists to be good news in the neighborhood by providing a budget-friendly Cuban experience through food, culture, and social awareness.Developed business plan and strategy, and ensured milestone goals were metDeveloped and managed all operations materials, systems, and practices Strived to meet break-even point by transferring to a smaller commissary and improving food cost percentage and cost of goods sold by using wholesalers and distributors instead of grocers Tested viability of new and static menu items through menu engineering and analyticsIncreased revenue by focusing on mid-week opportunities Improved workflow by rearranging equipment and personnel roles, tracking timing of all aspects of the operation and seeking ways to improve them, and tracking punctuality in order to improve client relationsResponsible for adherence to health code standards

Hibachi Express is an independently owned and operated restaurant focused on the simplicity of offering good food at a good price facilitating an average of 600 meals per day.Oversaw day-to-day restaurant operations, implementing innovative strategies to amplify productivity and drive salesCreated employee manualProductivity increased by focusing the FOH and BOH teams on industry standards and best practicesAfter including Door Dash and GrubHub, and improving standards, sales increased by 70%Instrumental in planning a second location and a new central locationSuccessfully maintained staff during the height of the COVID pandemicTrained and directed 40 staff members, maintaining a FOH turnover rate of less than 25%Enhanced communication among staff and with customers, subsequently boosting customer retention rates by facilitating training sessions and other professional development initiatives to develop employee skillsEvaluated employee performance regularly providing actionable feedback for improvement and issuing discipline when necessaryAligned objectives and bridged communications among kitchen staff and customers in both English and Spanish

Cleveland, Tn

The Museum Center is a local history museum and cultural center that houses exhibits and artifacts relating to the history of the Ocoee Region of Tennessee. The Museum also produces and hosts special events throughout the year.Pioneered and spearheaded the execution of new programs such as Music Under the Stars, Estamos Aquí, and a new format of History Happy HourDisseminated information about programs through social media, weekly newsletters, and the local newspaper, increasing attendance by 200%Published captivating and informational content on the museum’s website via Squarespace, weekly newsletter via MailChimp, and Instagram and Facebook accounts that resulted in a 100% increase in followersPublished engaging marketing campaigns for the museum’s store which provided a 20% increase in sales Assisted Curator by researching grant opportunities Contributed to the Collections photography and digitization project by reviewing and correcting when necessary which involved photographing artifacts using museum industry standardsAssisted with IT duties to ensure full functionality and uphold operationsInterfaced with customers to answer questions and offer information, providing exceptional customer service

Cleveland, Tennessee, United States

Tennova’s Cleveland location is an acute care facility that includes approximately 350 beds. The hospital offers a range of health care services, including a 7,000-square-foot, 24-hour emergency care unit.Obtained blood samples from patients for necessary assessment lab reportsTranslated important verbal and written communication from English to Spanish and vice versa when neededSupported physicians with initial patient intake by obtaining vitals, patient history, and other necessary informationAssisted with various patient care techniques, such as dressing wounds, setting casts, administering oxygen, and moreParticipated in the hospital’s emergency response team to provide urgent care to individuals

Seattle, Washington, United States

Seattle Theatre Group is a non-profit arts organization, hosting nearly 700 events annually. Broadway productions, concerts, dance, theatre, lectures, education, community, film, and other enrichment programs can be found in each venue. Established and maintained lasting professional relationships with the Tour Manager, Production Manager, Promoter Representative, and talent to achieve mutual objectivesOrchestrated the settlement of showsCultivated a safe and enjoyable atmosphere for all patronsMaintained consistent communications with Security, ushers, production crew, and bar staff before, during, and after every performance

Seattle, Washington, United States

Opened for the World’s Fair in 1962, the Space Needle hosts approximately 1.3 million guests per year. The major tourist attraction also has a rotating restaurant, hosts private events, and partners with its neighbor, Chihuly Garden and Glass. Fostered strong professional relationships with all guests to boost customer satisfaction, guest retention, and guest recovery.Identified variances and trends in order to offer recommendations enhancing operational and fiscal results.Implemented new business metrics while managing pre-existing ones.Directed the operations of over 50 employees across Admission, Valet, Wardrobe, and Elevator operations teams, facilitating training to ensure adherence to organizational standards.Organized the operations of Security, IT, Retail, Facilities, and Janitorial staff in order to cultivate a clean, safe, and positive experience for patrons.Authored and implemented new training procedures and manuals.Monitored employee performance, issuing disciplinary action as needed according to company standards.Crafted a positive, welcoming environment to support team morale.Facilitated the integration of a new POS system utilizing wireless capabilities for Valet.Continued operations throughout the management restructure.Oversaw the management and adherence to contracts regarding Valet.

Atlanta, Ga

Premier Exhibitions Inc. was responsible for Bodies... The Exhibition, Titanic Artifacts, Dialogue In the Dark, and more. At its peak in 2008, Premier toured 7 domestic, 2 international, and 5 permanent exhibitions with each averaging 1200 tickets per day. I was internally promoted several times, transitioning through Greeter, Box Office Attendant, Docent, Lead Docent, local Education Manager, corporate Education Manager, and finally running exhibitions as General Manager.