Martin Borg Email & Phone Number

Sydney, Nsw, Au

Australia, Au

Oversee the Group Business Deposit and Merchant Acquiring Portfolios, working closely with third-party vendors and utilising proprietary distribution channels. Leading a team of six Product Managers, I focus on enhancing the customer value proposition (CVP) whilst analysing product performance, market trends and competitor landscapes to drive continuous improvement.

Australia, Au

For the Everyday Banking & Partnerships portfolio, I managed the transaction and debit card portfolio. My team and I developed and implemented a multi-brand strategy to refresh customer value proposition and increase satisfaction and retention rates. I drove the refinement of everyday banking offerings, leveraging emerging trends and forging strategic partnerships with key stakeholders, including technology vendors and leading charities.Key Achievements:• Expanded the BOQ Group Transaction and Debit Card portfolio, increasing customer numbers whilst implementing strategies to drive growth in account balances and transaction volumes. • Conceptualised and launched a new digital banking proposition, including a market-leading CVP to support growth objectives.

Australia, Au

For two years, I managed deposit products to fund the Group balance sheet, optimising funding and margin outcomes. With end-to-end responsibility, I coordinated internal teams to manage performance, pricing, customer experience, operations, transformation and CVP development for the BOQ portfolio and, from November 2021, also the ME Bank portfolio. Key Achievements: • Leading role in the development and launch of a new digital banking platform, including CVP design, financial modelling and go-to-market strategies. The platform has garnered highly positive reception from customers since its launch, resulting in growth in new customers and deposited funds. • Led internal teams to implement numerous interest rate adjustments to drive revenue and balance sheet outcomes; generating significant annualised revenue benefits.

Sydney, New South Wales, Au

Senior leader of the Transaction, Payments and Savings product portfolio at UBank, one of Australia’s leading digital banks. Role included P&L Oversight, New Product and Partnership Development, Portfolio Management, Team Leadership and working closely with Digital, Risk, Operations & Marketing to optimise UBank’s Deposit Customer Experience.Achievements:- Launched the World’s first Green Term Deposit for retail customers- Business Lead for launch of Apple Pay for UBank- Led a team to refresh UBank’s everyday banking product, launching a range of changes that make saving simpler for our customers

Sydney, Nsw, Au

End-to-end management of the Westpac Group small business (SME) deposits portfolio. This includes P&L Responsibility, Digital Customer Experience, Risk & Compliance, Major Projects and Team Leadership to help our small business customers meet their savings and investment needs.

Sydney, Nsw, Au

Responsible for managing Westpac's Commercial Lending Portfolio. During my time in this role, I delivered a number of improvements to optimise the portfolio, managed product lifecycle, built strong stakeholder relationships and positioned the business for further growth.

Sydney, Nsw, Au

Responsible for managing Consumer Term Deposits and Saving Accounts across all Westpac Group brands including Marketing (External, CRM & Segment), Portfolio Management Reporting and Major Projects (regulatory and digital transformation).

London, Gb

Responsibilities: • Digital & Regulatory Project Management• Delivery of Strategic Changes • Technology Releases

London, Gb

Contributed to business outcomes in several areas of HSBC Australia:• Wealth Management (Deposits Product Management)• Retail Distribution (Assistant Relationship Manager)• Business Performance Management (Projects & Strategy)• Digital Distribution (Digital Sales UX)• Marketing (Home loans)

Ultimo, Nsw, Au

The Brennan Program is a faculty initiative that aims to enhance the justice awareness and leadership abilities of students. Responsibilities: • Manage daily administration of a new program of over 750 members. • Liaise with faculty, external partners and students • Coordinate communication, events and marketing.

Ultimo, Nsw, Au

In one of my earliest professional experiences, I provided expert course and subject advice to students through various channels, including phone, email and in-person interactions. I managed data entry tasks and student management systems whilst supervising large enrolment sessions to maintain smooth administrative processes.

London, Gb

Responsibilities included:• Assisting with the launch of Chinese New Year HSBC 100+ Series Investments• Research and analysis• Data reconciliation• Investment reporting

Montreal, Quebec, Ca

Led and managed the UTS branch of AIESEC to expand in terms of membership and growth in KPIs.

Montreal, Quebec, Ca

Responsible for stakeholder mananagement, marketing & promotions and sales & sponsorship for AIESEC UTS

Executive Master Of Business Administration (Emba)

Bachelor Of Business, Bachelor Of Arts In International Studies, Finance, Management, Chinese

Chinese, Chinese Language And Culture