Mark Broughton Email & Phone Number

United States

San Jose

• Increased productivity 10X and skyrocketed project success rates by leading Agile and Software Management transformation projects (e.g., AI/ML solution-driven optimization, automation).
• Implemented project lifecycle management processes and clear plans aligned with budget, scope, timeline, and ROI goals; created project risk management framework to proactively identify/mitigate risks.
• Drove IT transformation through enhancing 1000s of applications/functions, process standardization, and governance; enabled operational efficiency, real-time data for management decisions, and significant cost.
• Generated $200M cost savings through software adoption and labor management optimization; developed software to business app mapping tool for visibility into end-of-life apps/solutions.
• Sparked 7-figure cost reductions across multiple vendor management categories; co-led next-gen software purchases/negotiation and implementation of software asset management (SAM) and industry best practices.
• Led highly productive teams, instilling best practices and overseeing critical areas (e.g., work quality, change management, conflict resolution, continuous improvement, security and compliance, resource allocation).

United States

• Owned product support, bug/break fixes, and functional enhancements for all IT software application titles and business functions, leading global team of 20 FTE and 200+ contractors from 20 service providers.
• Delivered 10s of millions in cost savings and 60% improvement YOY on service restoration by conducting root cause analysis on 5K restoration incidents and strategizing/executing corrective action plans.
• Partnered cross-functionally and worked across all technology verticals and platforms to drive continuous improvement, effective risk management, and efficient solutions.
• Accelerated long-term fix SLAs from 7 days to 1 day by revamping help desk/level 1 support strategy.
• Created quarterly and year-end support program to facilitate smooth financial close.

Cupertino, CA

• Managed cross-functional business process solutions for Apple Care Information Systems and Technology (IS&T) programs and projects; liaised between IS&T, business owners, and logistics to align needs and solutions.
• Documented business requirements for global software deployment projects, keeping track of budget, resource allocation, quality, change management, time management, and stakeholder management aspects.
• Served as subject matter expert (SME) for business systems and processes, leveraging leadership, communication, strategic thinking, and problem-solving acumen to keep projects/programs moving forward.

Brisbane, CA