Michael Somody Email & Phone Number

Akron, Ohio, United States

Jackson, Ohio

Akron, Ohio, United States

Cleveland/Akron, Ohio Area

Accountable for client satisfaction of VHT service delivery which includes consulting, training, and managed services. This includes effectively managing expectations as it pertains to other key areas, especially product. Responsible for positioning and closing new and add-on services, and identifying/supporting additional licenses opportunities.

Green, Ohio

Canton, Ohio Area

I was recruited for this position to help establish and build Software as a Service (SaaS) and e-Commerce verticals for inbound and outbound call centers. I hold direct responsibility over generating new customers and referral partners in the SaaS and Internet retailer industries, and I am charged with increasing customer satisfaction. I also lead product.

Akron, Ohio

Promoted to direct a specially created position overseeing 40 employees in customer support services and handling all infrastructure development and facilities expansion issues. I was also chosen to be part of a global initiative team entering markets in Australia and Japan. Highlights Include:- Serving as an integral part of building this scalable.

Akron, Ohio

After only 2 years with the company, I was promoted to oversee 20 employees in various areas of integration design, installation of software, customer support (help desk) in first line of contact, staff training, and internal IT. Highlights Include: - Developing a high-performance team of top employees chosen from a pool of candidates while designing an.

Akron, Ohio

In this role, I was selected by the company president to work with the channel manager of the Asia-Pacific region in order to open an international market.Highlights Include: - Providing solution design and project management of assigned projects.- Being chosen as a member of a team that created product training for channel partners in Australia and.

Uniontown, OH

Recruited by the Virtual Hold Technology business team to assist in the research and development of a new GPS line of consumer products, with responsibility for development of key functionality across all product lines.Highlights Include: - Developing and managing quality assurance programs in addition to determining the best manufacturing process for each.

Solon, OH

In this position, I developed and executed an aggressive branch growth program from an IT perspective and successfully opened 100 locations in 2001, the first time in company history that more than 20 locations opened in 1 year.Highlights Include: - Managing 10 direct reports in the areas of Telecommunications, Desktop Support, Help Desk, and LAN/WAN in.