I support 14-17 year old young men through addiction recovery at a therapeutic boarding school in transitioning into healthier and more whole people as well as provide adventure and wilderness experiences domestically and internationally.

I repair and restore video game consoles back to factory functionality. I work closely with my customers to find the best solution for them, even if it isn’t me. I sell restored consoles and manage repairs and repair queues, shipping and procurement, and customer relations.

I do home remodel and repair - general handyman work and independent contracting, design and create home decor and furniture, shoot commercial and fine art photography, and guide/teach rock climbing, caving, backpacking, and canoeing. I will custom design anything with you!

I get people ready to go on awesome adventures!

- Maintain customers’ trust in Apple as a skilled technician by troubleshooting and repairing products with style, speed, and skill- Diagnose product issues on the spot, explaining situations with patience and compassion to customers - Utilize diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues- Educate your team members about products, while independently keeping your own technical know-how up to date- Implement customer service brilliance and empathetic nature to provide Genius advice and support to both customers and team members- Handle more than one customer at a time, yet remain conscious of their time demands as well as my own- Earn the trust of customers and coworkers alike by offering mentorship, knowledge, and even tips and training- Offer advice on accompanying accessories that will further improve the customer’s experience with Apple products

- Troubleshoot software/hardware issues customers may have and work to resolve them as quickly as possible- Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple- Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.- Assist customers get more out of their new Apple technology immediately post-purchase- Complete support and service tasks with customers based on individual technology needs- Bring resolution and insight to each customer, elevating his or her relationship with Apple to the next level

- Provide the right solutions and getting products into customers’ hands- Dedicate time and attention to delivering a customer experience that’s unlike any other- Discover customers’ needs and match those needs with the right products- Create energy and excitement around Apple products- Turn another Apple Store visitor into a loyal Apple customer- Advise customers on setting up their new products- Assist fellow team members- Maintain visual merchandising

Design and lead transformative opportunities for college students in the Mid-Atlantic region and manage the equipment room for the CCO|XD Department

Wilderness therapy youth intervention program

- Work with adjudicated and at-risk youth in weekend treatment program- Facilitator of rock climbing, canoeing, backpacking, low ropes and high ropes course, team building activities, and therapeutic activities

- Multi-purpose role that supports all programs within the wilderness center- Work with adjudicated and at-risk youth in residential treatment facility - Plan and facilitate rock climbing, canoeing, backpacking, low ropes and high ropes course, team building activities, and therapeutic activities- Facilitate school groups, church, sports teams, and corporate groups doing similar activities- Maintenance, repair, construction, and inventory of wilderness equipment, canoes, low and high ropes initiatives, climbing wall, and alpine tower

- Plan and lead week long trips for school-aged youth- Activities: Canoeing, tubing, hiking, rock climbing, camping, ropes course experience and caving.

- Work with children 10-18 years old- Facilitator of rock climbing, hiking, tubing, canoeing, caving, and high ropes course- Design, plan, lead, and do logistics for day trips and week long trips