Conor Ahern
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Conor Ahern Email & Phone Number

Service Designer and Service Design promoter. at Cork County Council
Location: Cork, County Cork, Ireland 9 work roles 1 school
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Current company
Role
Service Designer and Service Design promoter.
Location
Cork, County Cork, Ireland
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Who is Conor Ahern? Overview

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Conor Ahern is listed as Service Designer and Service Design promoter. at Cork County Council, a company with 681 employees, based in Cork, County Cork, Ireland. AeroLeads shows a matched LinkedIn profile for Conor Ahern.

Conor Ahern previously worked as Service Designer at Cork County Council and System Analyst/Developer at Cork County Council. Conor Ahern holds Busniess Studies Accounting, Business Studies Accounting from Cork Institute Of Technology.

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Email format at Cork County Council

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Cork County Council

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Profile bio

About Conor Ahern

I have over 25 year experience working in the hospitality industry, motor industry, financial services sector. I have spent 20 years in the public service working with Cork County Council in clerical and administrative roles for 2 years and followed that up with 20 years in ICT. My role in ICT has progressed from initially providing technical support to users across a number of different business system platforms using varying technologies. I have spent 10 over years as a systems analyst, providing many support services and recommendations as well as consultation to many departments of our customer departments and department managers within Cork County Council. This led to project and project team management , vendor and contract management and staff and budgetary and financial management and control over the past 5 years. I was selected buy our Divisional manager to be a a member of the 'Service rePublic' which is a Service Design team that has been set up as a joint initiative between Cork County Council and Cork Institute of Technology. The purpose of Service rePublic is to promote Service Design methodologies and educational opportunities as well as transforming the design and and delivery of better customer services to the people of Cork county and beyond by Cork County Council . What is Service Design: http://trydesignlab.com/blog/what-is-service-design/

Listed skills include Microsoft Office, Project Management, Business Analysis, Team Leadership, and 3 others.

Current workplace

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Cork County Council
Cork County Council
Service Designer and Service Design promoter.
cork, munster, ireland
Website
Employees
681
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9 roles

Conor Ahern work experience

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Service Designer

Current

County Hall, Carrigrohane Road, Cork.

I am a team member of Service rePublic which is a Service Design centre that has been set up and is between Cork County Council and Cork Institute of Technology. The main purpose of the centre is to promote Service design methodologies in the creation and transformation of services to the citizens of Cork and beyond. I have a strong technical background.

Feb 2017 - Present

System Analyst/Developer

County Hall, Carrigrohane Road, Cork

  • Firmstep - Customer Service DesignerI’m currently working on Cork County Council’s Customer Service Transformation Project. This require me to be part of all stages of service identification, design, in some cases.
  • Enhanced staff management
  • Leadership
  • Project management
  • Improved communications & consultancy
  • Improved & higher level decision making
Sep 2016 - Feb 2017

System Analyst/Developer

Corkcounty Council

County Hall, Carrigrohane Road, Cork

  • Integra FMS Project & User Support I managed the Integra FMS IT project which included responsibility for the following:
  • Data security and integrity and protection
  • Third Party Maintenance and SLA’s for the application and database
  • FMS Finance department user and customer department user support
  • Product enhancements and developments
  • Vendor liaisonI continue to provide consultancy and advice to staff at all grades in Cork County Council on Integra project… Show more Integra FMS Project & User Support I managed the Integra FMS IT project which.
Sep 2014 - Sep 2016

Systems Analyst/Developer

County Hall, Carrigrohane Road, Cork.

  • JDEdwards, Legacy & Other Systems SupportI managed the support function for JDEdwards and other iSeries legacy systems within the IT Department. I also managed the analysis and drafting of requirements specifications.
  • Requirements specifications & analysis
  • Enhanced data analysis & reporting
  • Enhanced staff management & leadership
  • Enhanced project management
  • Improved communications & consultancy
Dec 2006 - Dec 2014

System Analyst/Developer

County Hall, Carrigrohane Road, Cork

Integra FMS Implementation Project I was a member of a two person team that managed the IT side of the Integra Integrated Financial Management System implementation project. This meant sweeping changes be made to work practices right across the organisation with all modules of JDEdwards being replaced on a go-live date of 1st January 2012. My role.

Jan 2011 - Sep 2014

System Analyst/Developer

County Hall, Carrigrohane Road, Cork

  • Business Process Improvement Projects and Organisational Efficiency CommitteeSystems and process analysis investigation and Reporting to the Organisational Efficiency Committee (OEC) in a number of business areas.
  • Telecommunications Usage & Costs
  • Fleet Management
  • Customer Service & Branding ReviewThe reports were well received and were all actioned by the OEC and senior management team. I also managed the procurement… Show more Business Process Improvement Projects and.
  • Customer Service & Branding ReviewThe reports were well received and were all actioned by the OEC and senior management team. I also managed the procurement competitions from start to finish under the Mobile and Fixed.
Mar 2008 - Sep 2010

System Analyst/Developer

County Hall, Carrigrohane Road, Cork.

Integra Corporate Debtors SystemI was a member of a two person team that managed the IT side of the Integra Debtors Module implementation project. Integra was implemented between 2007 and 2009 and is used to manage Water, Rates and Fire Service customer accounts and debt. My role consisted of hardware and software support, vendor liaison, Finance and.

Jan 2007 - May 2009

Technical Support Officer, It Department

County Hall, Carrigrohane Road, Cork

Technical Support Officer for Integrated Financial Management and Business Systems

Jan 2000 - Dec 2006
Team & coworkers

Colleagues at Cork County Council

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1 education record

Conor Ahern education

FAQ

Frequently asked questions about Conor Ahern

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What company does Conor Ahern work for?

Conor Ahern works for Cork County Council.

What is Conor Ahern's role at Cork County Council?

Conor Ahern is listed as Service Designer and Service Design promoter. at Cork County Council.

Where is Conor Ahern based?

Conor Ahern is based in Cork, County Cork, Ireland while working with Cork County Council.

What companies has Conor Ahern worked for?

Conor Ahern has worked for Cork County Council, Corkcounty Council, and Cork Cork Council.

Who are Conor Ahern's colleagues at Cork County Council?

Conor Ahern's colleagues at Cork County Council include Karen Hickey, Adrian Forsythe, Kieran Mckeone, Helena Walsh, and Chris Coleman.

How can I contact Conor Ahern?

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What schools did Conor Ahern attend?

Conor Ahern holds Busniess Studies Accounting, Business Studies Accounting from Cork Institute Of Technology.

What skills is Conor Ahern known for?

Conor Ahern is listed with skills including Microsoft Office, Project Management, Business Analysis, Team Leadership, Sql, Customer Service, and Data Analysis.

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