Dylan Mcandrew Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Collaborated closely with clients to understand their business objectives, challenges, and unique needs. Worked together to outline project scopes, goals, and success criteria for software configuration.Adapted the software to fit specific client requirements, including the creation of custom workflows, reports, and user interfaces.Offered clients expert insights on maximizing the software’s value. Stayed informed about industry trends and technologies to provide relevant and innovative solutions.Fostered and maintained strong client relationships to ensure ongoing satisfaction and identified opportunities for upselling or cross-selling additional services.Educated client staff on how to effectively use and manage the configured software. Created and delivered training materials and documentation for end-users.Partnered with internal teams, such as Professional Services and Technical Support, to guarantee a smooth implementation process.Identified and developed effective solutions to address challenges, ensuring long-term success for clients.

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Provided excellent customer service by consistently meeting company-wide service level agreements for client response times. Monitored and resolved incoming support ticket requests via support ticketing system, ZenDesk, and phone line. Leveraged customer relations and support technologies to comprehensively manage and empathize with client needs and perspectives. Collaborated with colleagues and managers to identify optimal solutions for client needs and issues. Demonstrated proficiency in identifying and analyzing support request trends, contributing to the resolution of client needs, and driving process and product enhancements. Assisted in project workflows and streamlined team collaboration using Jira Software, ensuring efficient project tracking. Created comprehensive and user-friendly software documentation to facilitate seamless user adoption and enhance product understanding. Consistently achieved weekly goals and exceeded performance metrics.

Syracuse, New York, United States

Communicated and created relationships with patients via phone and email resulting in recruitment and retention rates that exceed national research standards. Trained new employees on all phases of the study. Collected patient reported outcomes and post-surgical data on pain and function levels using quality assessments in accordance with IRB standards. Tracked patient progress for the A.S.K. study using REDCap, QuickBase, DatStat and Excel.

Syracuse, New York, United States

Maintained trails and lawns in numerous county parks to provide safe and attractive facilities. Assisted in large annual public events such as Syracuse Balloonfest and the Syracuse Ironman. Worked alongside the National Ski Patrol locating lost or injured hikers/cross-country skiers. Supervised seasonal employees and enforced proper safety protocols.

Syracuse, New York, United States

Completed TCI training to provide a safe environment for children in detention. Aided youth from 12 to 16 years of age in both residential and classroom settings. Guided and supported youth in reaching goals and overcoming life challenges. Documented activities, movements and communication of the youth with precise detail.