Michelle Caperelli Email & Phone Number

- Meet and exceed monthly sales and KPI targets by serving brides across the world as their personal Online Stylist.- Create & nurture individual client relationships using a digital-first approach via website live chat, email, virtual appointment, phone consultation, and SMS.Streamline sales operations and practices for the international sales teams within North America, Europe, and Australia.- Facilitate onboarding and training materials for new hires to effectively utilize CRM system Netsuite, appointment scheduling via Timely and Booxi, and lead correspondence within our general Outlook inbox and website live chat feature ReAmaze.- Optimize digital communication by creating exclusive product content for client outreach, and consistently revising copy used within live chat correspondence.

Chicago, Illinois, United States

-Drive beauty and fragrance sales to meet and exceed the plan to LLY, both in-store and online through traditional clienteling, special in-store events, monthly sales promotions, and our newest omni channel selling app Salesfloor.-Analyze Power BI reports of every beauty counter within the department to determine the best course of action to exceed LLY sales, especially during promotional sales events.-Provide additional staffing coverage to Clinique, Lancome, MAC, Estee Lauder, Bobbi Brown, Sheseido, Clarins, Origins, Chanel Beauty, Laura Mercier, Dior, and Trend Department.-Participate in nation-wide remote meetings with executives from prestige brands to prepare for new, in-store product launches and exclusive brand events.

-Collaborate with KTLG founder to determine marketing and branding strategies for clients within the beauty and cosmetics industry.-Create digital content and copy for clients’ Instagram, Facebook, Tiktok, and Pinterest profiles that showcase clients’ products, special promotions, and company mission.Research and create SWOT analysis for clients to evaluate product, pricing, and branding advantages within respective industries.-Establish and maintain relationships with influencers, various businesses, and organizations in order to collaborate and send PR offerings of clients’ products.-Facilitate digital rebranding campaigns for clients through video shoots, product giveaways through user generated content, and collaborations with micro- and nano- influencers.

Chicago, Il

- Collaborate with operational director in improving and streamlining monthly showroom processes, such as garment inventory, accessories inventory, etc.- Ensure showroom is fully stocked with proper supplies and up-to-date fabric books for Enzo Sartori, Ermenegildo Zenga, Loro Piana, Reda, and other designer mills.- Troubleshoot client issues via phone, email, instant live chat through Enzo Custom website- Collaborate daily with clothiers, coordinators, and showroom managers in New York, Philadelphia, Washington D.C., North Carolina, and California- Communicate consistently with back office team to investigate client referral inquiries, order status, and updated fabrics and accessories- Facilitate in hosting events with showroom clothiers and clients- Assist in visual merchandising while maintaining luxury aesthetic within the showroom- Sell luxury accessories such as ties and cufflinks, and assist in processing gift cards- Establish and maintain client relationships and assist clothiers in client communication- Receive and update shipments of client orders and personally reach out to clients to update the status of their garments

Chicago, Il

- Delegate tasks among team in regards to customer service, inventory, and maintenance- Collaborate with store managers and corporate to increase store and team KPI's- Assist managers with applicants' initial interview process- Educate team on product knowledge, customer service techniques, and up-selling strategies- Direct team in completing store opening and closing duties- Report to managers and corporate closing recaps in regards to foot traffic, total sales, and team successes and challenges- Teach team members important techniques to accomplish "Spirit Guide" tasks within Experience Room tours- Demonstrate emotional intelligence and assist team members in accomplishing work and emotional obstacles

Chicago, Il

- Provide top quality client service experiences within the luxury environment.- Rigorously learn and showcase history and product knowledge of Montblanc and parent company, Richemont.- Maximize sales for writing instruments, leather goods, timepieces, and men’s and women’s fine jewelry and accessories.- Assist clients with product repair, engraving, and embossing shipments.- Establish and maintain communication through client outreach by phone and email.

Chicago, Il

- Communicate the practicality, value, and ethical production of our clothes to clients.- Become well-versed in product knowledge of past, present, and future generations of items- Demonstrate the durability and special properties of each product- Build client relations face-to-face and through outreach by email and phone.- Maximize sales through outstanding client relationship building.

Greater Chicago Area

- Provide exceptional service both inside of the Guide Shop and through email. - Determine client's size and fit in casual clothes, professional wear, and black tie attire.- Complete monthly training in product knowledge and clientele outreach- Inform clients of promotions, fundraisers, and brand new marketing.- Collaborate with team members and work on techniques to raise individual and group AOV, UPT, and NPS scores.

Greater Chicago Area

- Collaborated with team members and Angela Wang on both designs and products within her clothing line.- Created fashion illustrations in charcoal, ink, watercolor, and acrylic paint for X Angela Wang social media accounts.- Assisted in event planning for the launch of her latest collections.- Reached out to various vendors and freelance makeup artists for events.- Facilitated in the implementation of X Angela Wang's collection during the runway show at Midwest Fashion Week.

Greater Chicago Area

- Assisted 25 animal hospitals and veterinary clinics in processing bi-weekly payroll.- Processed on-boarding paperwork, federal and state W-4 forms, and I-9 forms.- Organized and updated employees’ confidential paperwork and identification files- Maintained clear communication between clinics, HR and Accounting departments, and company co-founders.

Chicago

-Recruited applicants from DePaul University and informed students of open positions-Interviewed applicants and collaborated with Human Resources team to determine the next step of each candidate’s application-Began and maintained communication with various organizations on campus-Read, discussed, and evaluated applicants’ resumes and writing samples

Chicago

-Conducted research on numerous Chicagoland companies to determine if their qualifications were adequate for membership-Assisted supervisors and the executive director in recruiting prospective business owners-Facilitated in organizing and attending prospective events and member workshops-Performed tasks such as data entry, drafting basic research reports, and organizing files

Chicago

-Provided quality customer service by assisting with clothes, jewelry, and shoes selection-Maintained knowledge of current fashion trends and Banana Republic items-Kept inventory of items through in-store pickups, and online and in-store purchases-Handled payment transactions and enrolled customers for company credit card