Moises A C. Email & Phone Number

New York, New York, United States

- Enhanced data integrity and security by overseeing computer hardware and software systems, ensuring secure distribution of both unclassified and classified information.- Provided daily technical support for military computer and communication systems, ensuring smooth operations and minimal disruptions, using BMC Remedy trouble ticket software.- Improved efficiency and security for large office system workgroups by creating, documenting, and implementing standardized operating procedures for information systems security for both military and civilian personnel.- Boosted network infrastructure performance by utilizing Cisco routers, switches, and related hardware/software systems.- Streamlined network organization by reorganizing the cabling infrastructure across all buildings in the operational area, implementing effective cable management practices, and upgrading cables during an overseas deployment.

Bronx, New York, United States

- Accountable for delivering exceptional customer service to users, ensuring their requests are addressed quickly and professionally by effectively communicating, understanding their needs, and resolving issues efficiently.- Managed inventory records, documented user requests and solutions, and adhered to established procedures and policies.- Offered technical support for computer hardware and software, troubleshooting problems, diagnosing issues, and performing regular maintenance tasks such as software updates and hardware repairs.- Maintained and managed the system for open and pending tickets, ensuring they were completed with relevant information and documenting any corrective actions taken.

Ny, Ny

Established and significantly grew a PC repair business from scratch through networking, cold calling, and referrals, quickly earning a reputation for delivering effective results.Enhanced user productivity by offering software installation, troubleshooting, hardware setup, and application support for Windows 10/11, ensuring complete system functionality, and building over 100 custom PC configurations and workstations.Recorded troubleshooting procedures and escalated complex issues to second-level support when necessary.Advised clients on purchasing decisions based on their needs, preferences, and budgets, while providing training on each piece of equipment purchased or repaired.

Bachelor Of Arts (Ba), Sociology, Alumni

Activities and Societies: Phi Iota Alpha Vice President and Treasurer , Mock Trial Dean's List Spring 2017

High School Diploma, General, Alumni

Activities and Societies: Summer Search, National Outdoor Leadership School, Global Routes, Tutoring club, Student Government, and Honor.