- Enhanced data integrity and security by overseeing computer hardware and software systems, ensuring secure distribution of both unclassified and classified information.- Provided daily technical support for military computer and communication systems, ensuring smooth operations and minimal disruptions, using BMC Remedy trouble ticket software.- Improved efficiency and security for large office system workgroups by creating, documenting, and implementing standardized operating procedures for information systems security for both military and civilian personnel.- Boosted network infrastructure performance by utilizing Cisco routers, switches, and related hardware/software systems.- Streamlined network organization by reorganizing the cabling infrastructure across all buildings in the operational area, implementing effective cable management practices, and upgrading cables during an overseas deployment.

- Accountable for delivering exceptional customer service to users, ensuring their requests are addressed quickly and professionally by effectively communicating, understanding their needs, and resolving issues efficiently.- Managed inventory records, documented user requests and solutions, and adhered to established procedures and policies.- Offered technical support for computer hardware and software, troubleshooting problems, diagnosing issues, and performing regular maintenance tasks such as software updates and hardware repairs.- Maintained and managed the system for open and pending tickets, ensuring they were completed with relevant information and documenting any corrective actions taken.

Established and significantly grew a PC repair business from scratch through networking, cold calling, and referrals, quickly earning a reputation for delivering effective results.Enhanced user productivity by offering software installation, troubleshooting, hardware setup, and application support for Windows 10/11, ensuring complete system functionality, and building over 100 custom PC configurations and workstations.Recorded troubleshooting procedures and escalated complex issues to second-level support when necessary.Advised clients on purchasing decisions based on their needs, preferences, and budgets, while providing training on each piece of equipment purchased or repaired.