Melinda Carmichael Email & Phone Number

St. Petersburg, Florida, Us

Grand Rapids, Michigan, Us

Responsible for the oversight of timeliness and accuracy for initial, redisclosure and closing disclosure packages for 200+ loans a month. Completed provided training and pursued additional information independently, in order to build a deeper knowledge and understanding of the whole loan/ mortgage process. Provided information to employees on standards and practices that are in compliance with current laws and policies. Also remained up-to-date on policy changes and dispersed that information to relevant stakeholders.Trained new team members on the process of setting up and sending loan documents.

Portland, Maine, Us

Created and scheduled all social media content for Facebook, Twitter, LinkedIn and Instagram in order to build awareness around job fairs and specific jobs for job seekers (5,000+ followers).Maintained customer relationships by handling inbound and outbound customer contact with kindness, to attain the goal of maintaining strong customer relations answering questions about services and products and helping them navigate the website. Worked closely with the sales department to help direct customer inquiries and place orders.

Lewiston, Me, Us

Managed Facebook and LinkedIn presence with new content on a weekly basis in order to bring attention to the new website, and to keep our audience up to date on offerings and seasonal events (4,000+ following). Planned and executed a combination of annual and pop-up company wide events for 150+ attendees. Managed the creationCreated of a weekly company newsletter using contributions provided by multiple departments across the bank in order to build company culture and understanding. Managed multiple complex workflows in order to coordinate with 10+ print, design, public relations, merchandising vendors to fulfill department needs. Performed administrative tasks such as mailing, scheduling and managing excel files.

Upgraded Manpower's search engine performance on site. Designed infographics and created compelling visual content and copy for Facebook. Introduced social media content calendar to increase social media presence.

Created press releases and newsletter for St. Kitts taxi promotional campaign. Coordinated with bloggers to expand on various clients' online presence: managed company's social media posting. Developed email marketing collateral, created templates and orchestrated campaigns in Constant Contact.

Lewiston, Me, Us

Packaged blogger kits to promote client products. Participated in promotional events and parades for McDonalds. Attended B2B trade shows.