Miguel Carrillo Email & Phone Number

Vancouver, British Columbia, Canada

As a Technical Sales Specialist, I'm responsible for product development oversight, regulatory compliance, providing support, and representing our company at trade shows to enhance our overall productivity and production capacity. My primary focus is on offering technical expertise to customers, ensuring that our products meet their requirements, providing technical support and troubleshooting, and promoting our brand at trade events.Key Responsibilities:- Product Development Oversight: Play a crucial role in the product development process, ensuring our offerings meet the highest standards of quality, innovation, and market relevance.- Regulatory Compliance: Maintain a thorough understanding of regulatory requirements and standards relevant to our industry and ensure that our products adhere to all applicable regulations.Technical Support: Provide direct technical support to customers via email and phone, addressing inquiries, and providing solutions to ensure a seamless experience.- Content Management: Oversee the continuous enhancement and maintenance of our website's support materials and technical documentation, ensuring up-to-date and accessible resources for customers.- Consultative Sales: Collaborate with customers to understand their unique requirements for e-bike projects, guiding them in selecting the most suitable products to meet their needs.Strategic Input: Contribute valuable insights to shape marketing campaigns and product development strategies, leveraging technical expertise to drive business growth.- Team Collaboration: Collaborate with cross-functional teams to ensure that customer needs and technical considerations are integrated into our product development and sales efforts.

Maple Ridge, British Columbia

- Technical Needs Assessment: Conducted thorough assessments of customers' technical requirements, offering tailored product recommendations to meet their specific needs effectively.- Customer Relations in LATAM: Maintained proactive communication with customers in the LATAM region, promptly addressing and resolving any issues that emerged to ensure exceptional customer satisfaction.- Technology Updates: Provided customers with timely updates on the latest technological products and services, enabling them to stay informed and make informed decisions.- CRM Records Management: Diligently maintained accurate records of customer interactions and contact information utilizing a CRM system, ensuring streamlined communication and personalized service.- Proposal and Report Compilation: Created comprehensive proposals and reports related to technical products, aiding customers in making informed choices and facilitating efficient decision-making.- Product Demonstrations and Quoting: Delivered engaging product demos and detailed quotes to customers, enabling them to visualize and understand the value of technical solutions.- Technical Support Assistance: Offered technical support assistance as needed, ensuring customers received prompt and effective solutions to technical challenges.

Maple Ridge, Bc

- Geotechnical Sensor Support: Collaborated on troubleshooting during the installation of geotechnical sensors, ensuring precise and reliable data collection.- Data Logger Expertise: Expertly installed, configured, and maintained data logger equipment and network infrastructure, guaranteeing accurate data acquisition and system functionality.- Instrumentation Deployment: Led comprehensive instrumentation deployments, emphasizing safety and quality at every stage, resulting in efficient and reliable data collection.- Customer Support and Training: Effectively addressed customer inquiries, provided necessary training, and ensured customer satisfaction, enhancing user proficiency with the equipment.- Data Management: Managed, analyzed, and formatted customer data to deliver actionable insights and facilitate informed decision-making.- On-Site Technical Support: Traveled to customer sites to install or troubleshoot geotechnical sensors, maintaining a hands-on approach to ensure the equipment's optimal performance.

Mexico

- Network Issue Resolution: Identified and resolved various technical issues affecting GSM, 3G, and 4G networks, ensuring optimal network performance and minimizing disruptions.- Hardware Coordination: Collaborated with service providers to facilitate on-site hardware replacements, ensuring seamless network operations.- Network Configuration Expertise: Proficiently configured network elements using TCP/IP, MPLS, and OSPF protocols, enhancing network efficiency and reliability.- Solution Contribution: Played a key role in developing and implementing solutions to address large-scale failures in GSM and 3G networks, resulting in a 50% reduction in customer complaints.- Documentation and Reporting: Documented technical findings and maintained communication with various service providers, ensuring comprehensive tracking and resolution of issues.- Congestion Management: Identified congestion thresholds within GSM and 3G networks, documenting measurements and liaising with the RFS department to optimize services and rectify issues.- Microwave Link Collaboration: Coordinated with the Engineering Department and on-site engineers to resolve microwave link issues, facilitating smooth data transmission.- Interdepartmental Troubleshooting: Collaborated with other departments such as MSC, RBS, and SVA to troubleshoot network issues and ensure seamless operations.- Service Provider Communication: Engaged with service providers during maintenance windows to update software versions and implement network changes, enhancing network functionality and efficiency.

Mexico, Estado De Mexico

- Microwave Link Equipment Testing: Conducted rigorous testing of diverse microwave link equipment options to ensure they met or exceeded customer requirements, guaranteeing optimal performance and reliability.- On-Site Configuration: Collaborated on-site to expertly configure microwave links, ensuring seamless communication and data transfer for clients.- Advanced Network Troubleshooting: Expertly diagnosed and resolved complex issues related to SDH, PDH, ATM, and ADM systems, preserving network stability and minimizing downtime.- Custom Testing Protocols: Developed tailored testing protocols based on the specific needs of clients and projects, optimizing the evaluation process and delivering results aligned with their objectives.

Jalisco, Mexico

- Software Updates: Upgraded software on 80% of the PCs across administrative and operational departments, ensuring that systems remained current and optimized for peak performance.- Printer and Network Maintenance: Managed and maintained printers and network configurations, guaranteeing seamless operations and efficient document management for the entire organization.- Hardware Troubleshooting: Proactively identified, assessed, and replaced malfunctioning PC hardware components, minimizing downtime and maximizing productivity.- Technical Support: Provided comprehensive technical support to users, addressing their queries and resolving issues promptly to facilitate smooth day-to-day operations.

Bachelor'S Degree, Electronics And Communications Engineering

Service Excellence For Business Diploma, Customer Service Management

Program focused on customer service