Mike Cartoscelli Email & Phone Number

Ireland

Eupen, Walloon Region, Be

My initial focus is on integrating channel partners and building relationships to help bring our Breach and Attack Simulation (BAS) product Nemesis to a wider market, with a focus on how Nemesis can assure technical compliance to firms according to the DORA (Digital Operational Resilience Act).

New York, Ny, Us

I have been asked to grow, coach, mentor and support the local technology staff which includes some incredibly brilliant people spanning infrastructure, engineering, cloud, information security, and software development. We are on a massive growth path in Dublin for Millennium and I will be looking to assist my peers and leaders globally to attract and retain talent in Ireland.Being able to draw from my 28+ years in technology roles, but also apply my background in Business Psychology to lead with empathy and compassion is one of the main reasons I chose this role. It is definitely a position that has hats from multiple business areas and that is both a challenge and a joy.

New York, Ny, Us

Chief Information Officer (PCF-49) for Fund Services Ireland DAC. Responsible for all technology reporting to the Executive Committee and Board of Directors. PCF 49 PCF49Dubai Management Committee member as technology representative.Technology Site Lead for Ireland. Helping large datacenter programme through the regulatory landscape across multiple countries. EMEA Graduate and Intern hiring programme lead sponsor, finding the next amazing talent to join us.Helping to grow our Cloud, Cyber Security, Blockchain, and AI teams by supporting and evangelizing the incredible work they do to the technology ecosystem in Ireland. I also mentor and coach multiple individuals across multiple lines of business, while promoting positive leadership development, and being a culture and conduct champion.Having a great time identifying strategic and technical direction, tooling, and process changes that will accelerate the delivery of technology across EMEA and Ireland, and remaining curious to keep learning new technologies and security skills.

San Francisco, California, Us

Manage a globally diverse team of Systems and Storage administrators, located in the United States and Ireland. The team is responsible for Red Hat Linux; Solaris, Windows 2003, 2008, Exchange 2003, SQL server 2005 & 2008, VMware 4 & 5, Citrix XenApp & XenDesktop, NetApp & EMC storage.Heavily focused on automating workflow, this allows the team to innovate and iterate to improve mean time to resolution and improves customer experience. Continue to provide guidance and voting for Change Advisory Board, and perform on call Duty Manager duties. Leading the support and systems channel for major projects this year, including a new Content Management System in a hosted environment, along with additions and improvements to the internal Hadoop infrastructure. Leading the changes within several teams to move to a model of "make it, break it, make it better". Utilizing ITIL continual service improvement best practices and lessons learned from a DevOps environment, we will be able to iterate and innovate on a continual basis in order to adapt to business drivers and emerging technologies.

San Francisco, California, Us

Oversee a staff of 13 network and system engineers triaging alerts and performing Incident and Problem Management for the internal Information Technology group in salesforce.com.Responsible for career development and guidance for staff as well as driving innovation through projects and POC's to improve tool(s) used and processes. I have successfully had over 40% of my team promoted into other IT groups, maintaining engineer motivation and happiness while retaining key talent. Partner with the Employee Success teams in order to drive innovation into employee motivation programs. Attracting and retaining talent has been a key success during my tenure. Accountable for the Incident Management process within the salesforce.com internal environment. Consulted on the Problem Management process, as well as being a key stakeholder and consulted in Change Management. Member of the CAB (Change Advisory Board) to approve all major changes to the internal environments.Mature current processes in alignment with ITIL framework, and explore new areas for tools and process improvement in order to streamline work and improve mean time to resolution during incidents.

San Francisco, California, Us

Oversee a staff of 10 network and system engineers triaging alerts and performing Incident and Problem Management for the internal Information Technology group in salesforce.com.Responsible for career development and guidance for staff as well as driving innovation through projects and POC's to improve tool(s) used and processes. I have successfully had over 30% of my team promoted into other IT groups, maintaining engineer motivation and happiness while retaining key talent.Accountable for the Incident Management process within the salesforce.com internal environment. Consulted on the Problem Management process, as well as being a key stakeholder and consulted in Change Management. Member of the CAB (Change Advisory Board) to approve all major changes to the internal environments.Also create policy and compliance documentation that covers process and policies for engineering on call policies, narrative compliance policies and adherence (SOC2, SSAE16).Currently creating Technical Service Catalogue templates with Senior Management in an effort to roll out the full Technical Service Catalogue this year, and assist the buildout of the Business Service Catalogue. Creating operational level agreements between departments to ensure SLA support.

San Francisco, California, Us

Responsible for the strategic design and execution of all change management cases run in the technology operations division.Also in charge of aligning current, and writing future processes to align with ITIL best practices to enable scaling to growth needs.Utilizing Continual Service Improvement on existing processes to streamline and improve them to meet our ever growing needs.

San Francisco, California, Us

Documentation of processes and procedures and modifying them in accordance to ITIL standards. Rebuilt and created Problem Management, Change Management, and Configuration Management workflows and process documents.Utilized Continual Service Improvement to modify existing business processes to streamline and improve scalability.Lead contact for Change/Incident/Problem management for SOX/SAS70 audits and questions stemming from audits.Performed routine Linux and Solaris administration tasks, as well as code deployment via standardized tools and processes.

Houston, Texas, Us

Manage Lab datacenter, capacity planning, expansion, ordering of equipment.In charge of all IT issues for the 80 person facility in Cary, NC.Including server builds, software/hardware troubleshooting, network setup in lab and production environments.

New York, New York, Us

Server design and build outs. DNS architecture and design. Anti-spam product implementation and management. Email architecture and design. General unix administration for several hundred servers.

Senior TRU64 unix administrator for 9000 end users. Managed email systems and backup systems.

San Jose, Ca, Us

Managed several dozen NT/2000 and Solaris/Linux servers for the software developers. Provided all support for the engineering department.Redesigned corporate NIS environment. Was part of a 5 person team to complete the largest physical server move in company history. Successfully relocated 200 servers between datacenters over 4 weeks with no downtime.

Postgrad Certificate, Corporate Governance

Master Of Science (Msc), Business Psychology

Bachelor Of Science, Human Resource Management

English Common Law: Structure And Principles, Short Course

Certificate, Human Resources Management And Services