Experienced Systems Analyst with a solid track record in the ever-evolving IT field. Possesses valuable ITIL Foundation Certification, showcasing expertise in Applications Management, Project Management, and Server Administration. Proficient in SQL, Workday HCM, and the Reporting & Benefits Modules. Excels in team environments, utilizing tools like Jira, Confluence, and Microsoft365 to streamline project workflows. Demonstrates strong ITSM management and configuration abilities for smooth operations. As a skilled Technical Writer, adept at simplifying intricate concepts for clear communication. Holds a Bachelor of Science in Computer Science from the University of San Carlos, supported by hands-on experience as a Computer Systems Technician at St. Lawrence College in Ontario, Canada.