Jacob Porter Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

St Louis, Missouri, United States

St Louis, Missouri, United States

Contracted work for Edward Jones, Tier 1 and occasional Tier 2 Support for Internal Employees.Responsibilities include tending to internal employees of Edward Jones for Password resets, Device installation and management, Device troubleshooting and maintenance, and application troubleshootingCall volumes reaching 40-75 calls per day which pertained to such issues as resetting windows passwords, Installing new printers, set up and troubleshooting for all Office 365 Suite tools, and troubleshooting on proprietary software as well.worked well with Servicecenter and ServiceNOW ticketing systems.Regularly reached Highest call taken per day on Tier 1 teams.

Town And Country, Missouri, United States

Contracted Work for Charter Communications, Tier 1 support for internal employees.Responsibilities include tending to Internal employees of Charter for password resets, device management, device troubleshooting, and application troubleshooting Expected to meet call ratio of 75% availability throughout the day to keep up with tickets and a large call quantityLearned many new systems in a short period of time such as ICOMS, CSG and various other third party systems Earned multiple commendations from various callers over the course of the contract at Charter Spectrum

Fenton, Missouri, United States

Contracted IT work for Retail technology Group, Tier 1 support for restaurantsResponsibilities include tending to the support of 14 different restaurants IT needs such as register failures, back end computer failures, and refiling systems in the back of house Expected to meet call ratio of 80% and keep up with various ticketing systems required for each restaurant Learned the filing systems of many different restaurants and the intricacies of each systems servers Earned multiple commendations from various callers over the course of the contract at Retail Technology Group

Missouri

Responsibilities included accurately entering legal petition data into proprietary software database. Filing, sorting and fraud detection which led to the eventually redistribute petitions to Jefferson city for final coverage. Able to almost double daily quota regularly. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Successfully completed 30 continuous days averaging 17 hours each to finish the final project.