Ryan Mccall Email & Phone Number

• Advocate for the customer and provide first class, white glove treatment, to all new & existing customers
• Manage the onboarding & post implementation workflow processes for new Federal Private Cloud and Hitrust deployments in our secure Azure & AWS cloud offerings
• Designed and implemented a Smartsheet ecosystem that is used to efficiently create new task sheets that monitor project status and provide a roadmap with dashboards and key metrics to customers
• Establish several regular weekly meetings to align & prioritize many tasks across multiple high priority customers to ensure deadlines are met and expectations are fulfilled
• Come to know the customer and their (IaaS, SaaS, PaaS) product and build a strong and trusting relationship so that together we succeed in our vision
• Liaison between customer and all internal departments to ensure appropriate SMEs are available and addressing all matters

Conneautville, PA

• Built comprehensive, data rich BI reports & dashboards with Microsoft PowerBI using multiple sources such as Azure, SQL, JIRA, Excel, Tableau & Web URL
• Led the O365 implementation, configuration, and administration for new customers
• Analyzed domain activities using Log Analytics in the Microsoft Operations Management Suite (OMS) to meet controls and bolster our security posture
• Saved many hours by using PowerShell scripts to facilitate inventory reconciliation using Azure Automation
• Advanced our footprint in the Azure tool set market by experimenting to learn their capabilities
• Stayed alert by deploying Zabbix to monitor all Windows & Linux server hardware & URL’s

Conneautville, PA

• Technical Account Manager for a large enterprise HealthCare organization and a Consulting firm, to keep them alert to new capabilities and technologies unique to their environments
• Interface closely with Operations, Sales & Marketing Departments to provide a white-glove service to our customers and to win large prospective contracts

Meadville, PA

• Led a team of five network & support employees
• Project Manager of the implementation of new complex systems & networks
• Managed Exchange 2010, NetApp SAN, VMWare & Cisco Call Manager
• Maintained compliance with Sarbanes-Oxley standards
• Created, maintained, and enforced standards and procedures
• Played an intricate role in negotiating hardware purchases and contract renewals

Meadville, PA

• Configure & maintain the health & stability of the Server 2003/2008 domain
• Extensive work in Active Directory and Exchange
• Redesigned and managed a backup & recovery solution, using Symantec Backup Exec 2012
• Built and managed the System Center Configuration Manager 2007 system
• Created documentation and tutorials from software installations to user manuals
• Generated quarterly SOX reports for security requirements

• Single on-site resident technician consultant at PennDOT District Offices 1 & 10
• Daily functions consisted of imaging computers, break & fix, inventory tracking, and backup & file recovery
• Created batch files for various automated needs to free up time for other more important tasks
• Presented written and verbal technical information to management and end users in a comprehensible manner

Pittsburgh, PA

• Provided technical support to customers over the phone
• Used problem solving skills to analyze information without using predefined scripts
• Assisted and trained new employees
• Commended by customers for providing great verbal communication and technical expertise

Montoursville, PA

• Created a self-service portal containing technical support documentation and video tutorials that I created for the CADD Support team; many technologies were used to complete this project including: Adobe Framemaker.
• Created and modified VB programs and KiXtart scripts that were used to provide a desktop shortcut window to programs they were permitted to access
• Provided value add to the department by completing tasks quickly and efficiently such as, rebuilding workstations and remotely installing software statewide

Bachelor, Data Communications & Networking

Diploma

Activities and Societies: Baseball, Basketball, Football, Volleyball, JETS, National Honor Society