Ryan Mccall Email & Phone Number

• Advocate for the customer and provide first class, white glove treatment, to all new & existing customers• Manage the onboarding & post implementation workflow processes for new Federal Private Cloud and Hitrust deployments in our secure Azure & AWS cloud offerings• Designed and implemented a Smartsheet ecosystem that is used to efficiently create new task sheets that monitor project status and provide a roadmap with dashboards and key metrics to customers• Establish several regular weekly meetings to align & prioritize many tasks across multiple high priority customers to ensure deadlines are met and expectations are fulfilled• Come to know the customer and their (IaaS, SaaS, PaaS) product and build a strong and trusting relationship so that together we succeed in our vision• Liaison between customer and all internal departments to ensure appropriate SMEs are available and addressing all matters• Continually improve upon existing processes to streamline communication and increase productivity with minimal resources and supervision• Work closely with the Sales & Marketing teams to generate revenue streams for new and existing customers

Conneautville, Pa

• Built comprehensive, data rich BI reports & dashboards with Microsoft PowerBI using multiple sources such as Azure, SQL, JIRA, Excel, Tableau & Web URL• Led the O365 implementation, configuration, and administration for new customers• Analyzed domain activities using Log Analytics in the Microsoft Operations Management Suite (OMS) to meet controls and bolster our security posture• Saved many hours by using PowerShell scripts to facilitate inventory reconciliation using Azure Automation• Advanced our footprint in the Azure tool set market by experimenting to learn their capabilities• Stayed alert by deploying Zabbix to monitor all Windows & Linux server hardware & URL’s • Served as a Technical Account Manager for a large enterprise HealthCare organization and a Consulting firm, to shed light to new capabilities and technologies unique to them• Interfaced closely with Operations, Sales & Marketing Departments to provide a white-glove service to our customers, and to win large prospective contracts

Conneautville, Pa

• Technical Account Manager for a large enterprise HealthCare organization and a Consulting firm, to keep them alert to new capabilities and technologies unique to their environments• Interface closely with Operations, Sales & Marketing Departments to provide a white-glove service to our customers and to win large prospective contracts

Meadville, Pa

• Led a team of five network & support employees• Project Manager of the implementation of new complex systems & networks• Managed Exchange 2010, NetApp SAN, VMWare & Cisco Call Manager• Maintained compliance with Sarbanes-Oxley standards• Created, maintained, and enforced standards and procedures• Played an intricate role in negotiating hardware purchases and contract renewals• Continued to perform the System Administrator duties as detailed below

Meadville, Pa

• Configure & maintain the health & stability of the Server 2003/2008 domain• Extensive work in Active Directory and Exchange• Redesigned and managed a backup & recovery solution, using Symantec Backup Exec 2012• Built and managed the System Center Configuration Manager 2007 system• Created documentation and tutorials from software installations to user manuals• Generated quarterly SOX reports for security requirements • Maintain end-user NTFS and Share permissions • Extensive work with many protocols such as HTTP, HTTPS, FTP, SFTP, FTPS, iSCSI, CIFS, NTP, DNS, DHCP, SMTP, SNMP, SMB, LDAP, sLDAP and many more

• Single on-site resident technician consultant at PennDOT District Offices 1 & 10• Daily functions consisted of imaging computers, break & fix, inventory tracking, and backup & file recovery • Created batch files for various automated needs to free up time for other more important tasks• Presented written and verbal technical information to management and end users in a comprehensible manner

Pittsburgh, Pa

• Provided technical support to customers over the phone• Used problem solving skills to analyze information without using predefined scripts• Assisted and trained new employees• Commended by customers for providing great verbal communication and technical expertise

Montoursville, Pa

• Created a self-service portal containing technical support documentation and video tutorials that I created for the CADD Support team; many technologies were used to complete this project including: Adobe Framemaker, Camtasia Studio, HTML, JavaScript, MS Access & VBA• Created and modified VB programs and KiXtart scripts that were used to provide a desktop shortcut window to programs they were permitted to access• Provided value add to the department by completing tasks quickly and efficiently such as, rebuilding workstations and remotely installing software statewide

Bachelor, Data Communications & Networking

Diploma

Activities and Societies: Baseball, Basketball, Football, Volleyball, JETS, National Honor Society