Jessica Mcclain Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Worked directly with 100+ luxury suite members to prepare/process menus, payments and provide support for food and beverage inquiries• Assisted with game day logistics and projects to ensure an outstanding luxury suite member experience• Aided in the set up and preparation of 158 luxury suites for 12 Carolina Panther home games, the Democratic National Convention and private events

Charlotte, North Carolina Area

• Seasonal Position• Responded to personalized customer needs in an intimate environment• Set up all food and beverage displays for game day events

Charlotte, Nc

• Proven sales and management skills leading to promotion culminating in oversight of food and beverage annual sales of $980,000 • Managed social media efforts in order to promote the restaurant using Facebook, Twitter and web pages, increasing our following by 48% • Established accounts and relationships with Groupon, LivingSocial, Creative Loafing, The Charlotte Observer, Feast Food Tours & Culinary Events, and Rewards Networks • Developed and executed catering packages to produce new revenue and utilized this to coordinate, execute and manage events ranging from private dinners, wedding rehearsals, wedding receptions, and meeting events for 200+• Arranged weekly schedules for a staff of 16+ and weekly meetings for all management staff

Charlotte, North Carolina Area

• Promoted to bartender based on passion, punctuality, maturity, and responsibility• Maintained excellent customer service while tending to 300+ customers per night• Assisted in the planning and service of a catered wedding event for 200+

Charlotte, North Carolina Area

• Performed all functions of the Carolina Panthers Ticket Office including ticket sales, phone calls, written correspondence, special promotions and programs• Facilitated the marketing, promotion and sales of hospitality events on a single game basis• Assisted with the concierge program on the Silver Club Level by applying client facing problem solving skills and aided in the management of a staff of 24+

Blowing Rock, Nc

• Promoted from Waitress to Manager based on interest, experience, and passion• Balanced restaurants finances by handling money and completing financial paperwork• Arranged schedules and meetings for a staff of 15+ and assisted in all human resource aspects