Jonathan Mccord Email & Phone Number

Sacramento, California, United States

Sacramento, California Area

Sacramento, California Area

Sacramento, California Area

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, networks, and related procedures adhere to organizational processes, controls, and goals.System administration, functionality, security, compliance and maintenanceWindows Desktop / Server administration and maintenanceHardware support and maintenance (i.e. upgrades, patches)Help desk supportInvolved in technical project planning and implementation for all corporate offices (and field as needed)Coordinates and manages outsourced technical support as it relates to IT infrastructure. Involved with initiating new procedures and plans for the future of the company’s IT infrastructure with direction from managementWorks with IT team in aligning the IT vision with the business goals and strategies of the company.

Mcclellan, Ca

Monitor and maintain back-ups to tape library. Monitor a collection of servers in various configurations. Developed and deployed a WDS/MDT server, to streamline the imaging process for company computers. Analyze and troubleshoot issues with server and storage devices. Manage and audit Active Directory. Develop more efficient processes and write the supporting documentation. Continue to manage inventory, create and process purchase orders for the entire IT department. Provide remote support to clients on a variety of issues, and back fill support for the Helpdesk.

Mcclellan, California

Images and repairs laptops and Desktops. Order's, manages, and troubleshoots a variety of mobile devices. Provides remote technical assistance on a variety of mobile devices, laptops, desktops and miscellaneous software. Creates, monitors and edits accounts in Active Directory and Microsoft Exchange. Created documentation on existing procedures, and created and documented new helpdesk procedures. Experience using JDE, Time Centre, and various remote services.

Roseville Ca

I set up, maintain, and troubleshoot employee computers, create new users, manage the VPN client, manage the VOIP setup perform system audits, manage Active Directory, develop testing procedures, manage the ticketing system, and test new programs, software and procedures.

Benicia, Ca

Provided Tier 1 support for the 749th Combat Sustainment Support Battalion, maintaining their computers, printers and tactical communications equipment. Set up and maintained radio networks in adverse environments on multiple occasions. Managed department personnel as first-line supervisor for several years. Provided company level training on tactical radios and affiliated equipment.

Tallil, Iraq

Supervised helpdesk personnel that supported more than a thousand users over ten separate sites, under harsh working conditions.• Developed a cross-training program to improve the overall competency of helpdesk personnel. • Implemented a digital and hard-copy help-ticket tracking system. • Managed user profiles, distribution lists and password resets in Active Directory. • Provided troubleshooting and customer support via phone, email and over-the-air encrypted transmissions. • Developed and built a network from the ground up for unit morale.• Assisted in creating a multi-purpose training program that increased the efficiency and situational awareness of tactical convoys, promoting the safe and proper use of equipment in a hostile area.

Sacramento, California Area

Traveled, repeatedly, the entire state of California, designing, retro-fitting and implementing the physical networks for the National Guard armories. Installed new routers/switches, deployed VOIP systems, and retro-fitted buildings to meet TIA/EIA, local fire and building codes.

Bondsteel, Kosovo

Attached to the 40th MP Battalion, serving as their Tier 1 network and communications support. • Provided helpdesk support for more than one hundred computers and affiliated peripheral devices, along with more than two hundred users. • Maintained and added to existing infrastructure, which involved running and terminating CAT 5e cable. • Oversaw and addressed all battalion level work orders and trouble tickets. • Oversaw all radio communications for the battalion, which included: SINCGAR radios, Motorola radios and cell phones. • Was personally accountable for over a million dollars’ worth of government equipment.• Acted as liaison between the unit and the civilian contractors.

Education record

Network And System Administration/Administrator