Mark Mccormick Email & Phone Number

Portland, Me, Us

• Manage a diverse portfolio of professional services projects, defining scope, milestones, and deliverables while building strong client relationships.• Act as the primary contact for clients, ensuring project success with regular updates, resource coordination, and proactive issue management.• Partner with Product, Sales, Support, and Customer Success teams to drive process improvements and elevate service quality.• Implement software solutions for enterprise clients using agile… Show more • Manage a diverse portfolio of professional services projects, defining scope, milestones, and deliverables while building strong client relationships.• Act as the primary contact for clients, ensuring project success with regular updates, resource coordination, and proactive issue management.• Partner with Product, Sales, Support, and Customer Success teams to drive process improvements and elevate service quality.• Implement software solutions for enterprise clients using agile methodologies, managing budgets, timelines, and deliverables to exceed client expectations.• Create and refine processes that boost the efficiency and quality of the Professional Services team, enhancing overall client satisfaction. Show less

• Drove integration of solutions and migration of customers by developing and introducing a detailed plan and timeline in partnership with interdisciplinary collaborators.• Consolidated two platforms post-acquisition of Examity and devised effective strategies for customer migration by collaborating with the implementation team.• Formulated and executed an effective client categorization strategy that identified the customers that required high customization and white glove service.

Newton, Massachusetts

• Offered high-quality technical training and support to clients for an enriched user experience.• Facilitated deployment of platform customizations and API integrations through coordination with development teams.• Minimized time to revenue by 25% for subsequent client projects via creation of robust implementation plans and strategic liaison with cross-functional teams.• Accelerating platform migration, fulfilling 6-8 week launch targets and increasing monthly migrations from 2-3… Show more • Offered high-quality technical training and support to clients for an enriched user experience.• Facilitated deployment of platform customizations and API integrations through coordination with development teams.• Minimized time to revenue by 25% for subsequent client projects via creation of robust implementation plans and strategic liaison with cross-functional teams.• Accelerating platform migration, fulfilling 6-8 week launch targets and increasing monthly migrations from 2-3 to ~12.• Mitigated post-launch client issues by more than 10% through integration of a streamlined implementation process.• Directed cross-functional teams in adapting to project changes, eliminating obstacles, and executing projects on time. Show less

Boston, Massachusetts

• Strengthened implementation efficiency and team engagement by preparing scalable client documentation and expanding internal knowledge base.• Guided clients across all personalized implementation and onboarding procedures through creation of tailored programs and supporting materials including, documentation, training sessions, integrations, etc.• Facilitated successful launches and employee engagement by assisting cross-functional teams in orchestrating external communication… Show more • Strengthened implementation efficiency and team engagement by preparing scalable client documentation and expanding internal knowledge base.• Guided clients across all personalized implementation and onboarding procedures through creation of tailored programs and supporting materials including, documentation, training sessions, integrations, etc.• Facilitated successful launches and employee engagement by assisting cross-functional teams in orchestrating external communication campaigns.• Designed, built, and rolled out a nationwide implementation program, collaborating with medium- to large-scale enterprises to launch benefits packages aligned with platform services. • Rendered expert-level advice to business development and sales teams by delivering assistance in identifying leads and closing deals, aimed at maintaining a robust implementation pipeline. Show less

Boston, Massachusetts

• Ensured optimal plan setup and user experience by conducting quality assurance tests on client websites and voice response system interfaces.• Led smooth implementation of corporate retirement plans and coordinated account transfers for various companies with assets, ranging from $200K to $700M.• Fostered long-term relationships with clients and payroll vendors through smooth payroll feed establishment, communication, and reporting on recordkeeping system during conversions.•… Show more • Ensured optimal plan setup and user experience by conducting quality assurance tests on client websites and voice response system interfaces.• Led smooth implementation of corporate retirement plans and coordinated account transfers for various companies with assets, ranging from $200K to $700M.• Fostered long-term relationships with clients and payroll vendors through smooth payroll feed establishment, communication, and reporting on recordkeeping system during conversions.• Oversaw de-conversion projects for clients departing from John Hancock, facilitating clear communication across departments and with new record-keepers to drive a seamless transition of client assets. Show less

Westwood, Massachusetts

Westwood, Massachusetts

• Maintained retirement plans and provided account support for more than 60 businesses. In 2015, John Hancock Retirement Plan Services acquired the New York Life retirement business.

Master Of Business Administration (Mba), Public & Private Sector Leadership

Bachelor Of Science (Bsc), Finance