Account Manager
Current• Ensure customer satisfaction by consulting with decision makers (mainly CMO and other C-Level contacts) and prospects to expand relationships throughout named emerging tech/mid-market territory accounts. Ensure purchased assets are delivered throughout contract duration. Uncover new opportunities from net new contacts to increase retention and expand enterprise-wide buying groups• Strategically secured multi-year contracts across all 2023 and 2024 renewals; currently booked 90% 2024 ACV and on track to exceed yearly quota• Consistently achieve sales quota with 101% attainment for 2023 on $1.3 million quota. Achieved 115% for 2022• Provide accurate and detailed forecast data for leadership and to ensure effective pipeline management. Prospect qualified personas to fuel a consistent rolling pipeline of at least $150k; achieved 27% of 2023 sales through strategic cross-selling• Increase ROI by integrating Forrester-branded content into clients' campaign calendars; align with both clients and Forrester research timelines to optimize lead generation opportunities • Net contract value increase average of 110% in 2023 renewals; bundle assets and increase licenses across most renewals • Hold formal QBRs with decision-makers to ensure accurate and current alignment of business initiatives to present strategic insights and opportunities in which the Forrester ecosystem can help to achieve their goals • Work cross-functionally to include analysts, content and consulting partners, managers, VPs, team members, and CSO – whomever can provide additional and relevant leverage – to close deals