Kyle Mccracken Email & Phone Number

Kansas City, Kansas, United States

Kansas City Metropolitan Area

• Redesigned reven.com website on WordPress using Elementor
• Upgraded wendys.com Acquia environments to the latest versions of PHP and Drupal
• Developed components with bricks (ECK) and Drupal paragraphs for cityofhope.org
• Wrote views, patches, preprocess hooks, and custom modules for tnvacation.com
• Created site header, sliders, and various components with MVC framework for plantemoran.com

Kansas City, Missouri Area

• Built and launched performance appraisal web app with MERN stack
• Handled database migrations in Postgres with Knex query builder
• Wrote GraphQL routes to provide React Native mobile app with up-to-date aircraft scan definitions
• Added firmware update logic in C# backend for Army/Navy Service Pack Manager
• Wrote Jest and Gherkin acceptance tests run with Cypress for React frontend
• Updated Delphi 5 pascal code and C++ DLL’s to add soft panel in Delphi XE8

Kansas City, Kansas Area

• Wrote NetSuite SuiteScript with C.R.U.D. operations to manage client contact information
• Built website from scratch and published in the Microsoft Azure cloud
• Utilized HTML5 elements, CSS grid, flexbox, pseudo-classes, advanced selectors, and media queries
• Wrote JavaScript and React components to capture website form submissions
• Configured Express web server and set up routing paths to run website on Node.js in Azure cloud

Greater New York City Area

• In addition to troubleshooting issues with the Squarespace platform, I assumed responsibilities as a project manager in charge of driving efficiency gains in the Customer Operations department. A few of these projects.
• Launched an international live chat development program to train 20 advisers in NYC, DUB, and PDX
• Lead a project to reduce live chat transfer volume by 50-75 int/month
• Trained advisers to increase support interactions by 15% - 30% per day in live chat and email

Greater New York City Area

• Provided support to customers via live chat and email channels on all topics relating to the Squarespace platform including billing & account issues, design questions, and other topics. Additional responsibilities.
• Tested and reported platform errors to Product Solutions and Customer Operations Expert teams
• Thorough knowledge of platform and detailed testing of errors found on sites
• Provided customers with creative solutions to help them utilize the platform to meet their needs

Greater New York City Area

• Responsible for campus activities, contract negotiations, and facilities maintenance
• Taught advanced courses in middle school Algebra and Logic
• Tutored students in after-school programs