Richard Tzeng, Mba Email & Phone Number

Northbrook, Illinois, United States

Riverwoods, Illinois

Thought leader and program manager focused on driving transformation across the project lifecycle to improve quality and deliver best-in-class customer experience- Architected and leading the transformation of Change Management across the enterprise to improve quality of change projects – decreased customer impacting events by >50%- Led a cross functional and cross business team in the successful development and deployment of the Change Management toolkit and processes to drive standard work- Proactively led the resolution of application issues that improved SLA performance from 40% to 99.9% on funds availability- Led the successful launch of Agile teams and processes

Chicago, Illinois, United States

Solutions and sales leader for a Platinum level partner of HP Enterprise. Focus on IT Application lifecycle development and management solutions and services.

Greater Chicago Area

Managed the program, project, and service delivery across the application portfolio for a global life insurance client. Led a global team of 110 project managers, business analysts, and developers with an annual budget of $12+ MM.- Successfully delivered on schedule and budget, client projects (40+ projects, $6+ MM) annually across mobile, client server (.Net), AS400, and mainframe technologies. - Actively managed with client leadership risks/issues, finances, and strategic roadmap.- Optimized application stability and availability allowing a shift of 10K hours or $700K annually of non-discretionary work to value-add discretionary projects.- Innovated solutions that increased annual sales by 33% above plan ($8 vs. $6 MM plan)

Greater Chicago Area

Managed the applications portfolio used across Accenture Outsourcing engagements. Led a global team of 80 project managers and developers with an annual budget of $6 MM. Responsible for stakeholder expectations, internal/external dependencies and impacts, and third-party vendors, and client relationships- Successfully led and managed the on-time and on-budget quarterly delivery of the committed application development scope.- Proactively led the development of a self-service website enabling clients to deploy Accenture Delivery applications at 80% less effort and 50-80% shorter duration

Greater Chicago Area

Led the setup/build and management of the global Managed Services organization with a budget of $15+ MM and 200+ professionals (85% offshore) to support the application development and maintenance of the Accenture Outsourcing application portfolio (14 in total) for 1200+ clients and 80,000+ users.- Built a high performing global delivery organization in North America, India, and the Philippines.- Developed/installed the server hosting strategy across Accenture Outsourcing applications.- Developed the Managed Service cost model that is the cornerstone of the Accenture Outsourcing pricing and financial recovery model.- Drove the stabilization of the critical enterprise ITSM application to 99.99% available.- Reduced unit cost to serve by 85% across applications and the deployment duration by 90%.- Accenture expert on the setup/management of application delivery organizations- Recognized as an outstanding People Developer in the global employee survey for four consecutive years.

Chicago And Tokyo, Japan

Led the solution architecting/planning and transition/mobilization phases of work on Application Outsourcing projects. Spent 3 year as an expat in Japan to build outsourcing capability.- Successfully implemented a detailed strategy to develop the Accenture Application Outsourcing sales and delivery organization/capability in Japan.- Effectively mobilized the application management unit for the Japan based Sales Force Automation application for a global insurance company using delivery resources in China.

Greater Chicago Area

Led the organization at Honeywell Process Solutions responsible for the systems engineering projects for the Midwest region. These projects ran the full lifecycle from requirements to development/configuration to testing/deployment of Honeywell's industrial automation solutions at client locations. Additionally, also responsible for post go-live support and continued enhancement/changes to the deployed solution.

Masters, Business Administration

Finance focused

Bs, Chemical Engineering