Robert Mccullagh Email & Phone Number

Bayswater, Wa, Au

Henderson, Western Australia, Australia

Responsible for the delivery of Austal's Australian Industry Capability requirements to the Australian Government in support of its Sovereign Defence Industry Priorities. Particular focus on the identification of Small to Medium Enterprises, veteran and indigenous businesses with the capability and capacity (or the potential capability/capacity) to supply defence sought goods and/or services.

Perth, Western Australia, Australia

We’re a network of experienced industry procurement and supply chain specialists who introduce businesses large and small to projects large and small across Australia and New Zealand.

Perth, Western Australia, Australia

Fulfilling the role as Mobile Lending Manager, I provide mortgage, banking and general insurance services with the flexibility to meet the customer at their convenience. I establish sustainable referral partnerships and workplace banking initiatives ensuring compliance with regulations and company policies. Additionally, I develop strong and professional customer relations being passionate in customer interaction and problem-solving processes and platforms not conducive to the customer experience as well as identifying and targeting new market segments and develop and implement strategies to increase loan volume and revenue. Moreover, I analyse loan data to identify trends and opportunities for improvement whilst staying up to date with industry trends and developments and collaborate with senior management and marketing teams to develop and execute promotional campaigns.

Perth, Australia

Functioning as the Managing Director for Elite Performance WA Pty Ltd, I direct all business aspects and general operations of the company, which is a franchise of Coerver ® Coaching Asia Pacific, developing junior football performance academies, clinics, school, and club programs. I conduct management for Coerver ® Coaching, which is a skills development method utilised throughout the world and is regarded as the world’s number one football (soccer) teaching method. I manage the business which has been profitable from year one of operations, where it has developed strategic relationships with 2 high schools and 3 major football clubs in the Perth metropolitan region.

Remote

Working with Domain Home Loans as a Home Loan Specialist, I conducted loan writing after a year’s break, experiencing immediate good results, consistently lodging an excess of 10 deals per month right after getting accreditations renewed. I managed a non face-to-face role but a combination of digital and phone interaction with customers, from initial fact find through to settlement, enjoying the significant problem-solving element to role. I performed customer requirements and objectives analysis as well as initial credit conduct, serviceability and sufficient funds to complete and structure appropriate options and determined if lender policy was appropriate for scenario. I packaged deals and submission through to settlement ensuring Best Interest Duty and compliance was adhered with at all times whilst fostering and developing strong and lasting client relationships by initiating effective customer and stakeholder relationship management and engagement.

Perth, Western Australia, Australia

I performed a role requiring significant product and policy knowledge for countless benefit scenarios and issues, along with aptitude for empathy, conflict resolution, resilience along with a sense of humour and quick thinking by handling thousands of customer inbound call enquiries on a daily basis for one of 3 contractors for a major Australian Government department. I received consistent excellent feedback including multiple formal recognitions regarding quality of customer service in a challenging environment. I answered customer inquiries and provided information about products and services whilst responding to customer complaints and resolving issues in a timely and efficient manner. Furthermore, I recorded customer interactions and transactions in a customer database and identified and escalated priority issues to the appropriate department and collaborated with other teams to ensure that customer service is integrated into overall business strategy.

Perth, Australia

I established a company for personal mortgage broking activities, working as an independent contractor for Aussie Home Loans, as a Franchisee for iConnect Financial and currently FinanceCorp and functioned as the Director for RKMC Enterprises Pty Ltd. I provide customised financial solutions and services for home buyers, investors and refinancers being a consultative based salesperson who can develop solutions suitable for client specific scenarios and present the solutions effectively. I develop robust referral partnerships and networks with accountants, financial planners, real estate agents, lawyers and so forth, along with direct B2C activities and offered a more complete service to clients, with known and trusted resources to provide equally good service.Key Achievements:- Recognised as top performing WA rookie for Aussie Home Loans, 2015, with one of highest company sourced lead conversion rates nationwide. - Established ability to build loan book from zero to $21m in 16 months and consistently achieved 9-point mark out of 10 scores in customer feedback surveys, developing strategies to mitigate issues and ensured client satisfaction and service delivery. Timelines for specific roles, all independent contractor/self-employed roles under the RKMC Enterprises umbrella: - Retail Mortgage Broker / Independent Contractor, Aussie Home Loans Currambine (store closed, refer Aussie Joondalup) | February 2015 to August 2016 - Franchisee, Mortgage Broker: iConnect Financial, September 2016 to March 2018 - Good concept and commission splits but not sufficiently resourced. The franchise disbanded completely, late 2018. - Mortgage Broker as an Independent Contractor for FinanceCorp, | March 2018 to August 2019. - Officially finished in August 2019 but realistically stopped writing loans upon starting at Stellar in July 2019.

Perth, Australia

I managed sole responsibility for revenue retention and acquisition in WA and SA for global Software as a Service (SaaS) enabled supply chain management service provider by predominantly targeting energy and resources with particular focus on the oil and gas sector. I generated revenue by targeting and focusing with major owners, operators and first tier contractors in hydrocarbons, mining and utilities sectors and presented Achilles value proposition at various trade shows, major corporations and conferences. I demonstrated high skills in new business development, stakeholder management, networking, trainer-level software product knowledge, consultancy-based problem solving, resilience, self-reliance, EQ, presentation and proposal development whilst gaining valuable knowledge and insights particularly regarding strategic market positioning and assumptions.

Canberra, Australia

Promoted for performance excellence and collaborated with the government, industry, and local suppliers to maximise Australian and New Zealand content for the clean technology sector.• Coordinated and sourced out assistance in expanding applications and searches for Enhanced Project ByLaw Scheme (EPBS) and Tariff Concession Order (TCO), including the conduct of consultation for industry participation.• Spearheaded implementation of the program which has facilitated over $100M worth of contracts to Australian suppliers.

Canberra, Australia

Industry Capability Network (ICN)ICN is a not-for-profit supply chain consultancy, linking buyers and major project proponents with credible ANZ suppliers. ICN operates throughout Australia and New Zealand. My appointment in the brand new role of Government Relationship Manager was to enhance ICN's access to key Commonwealth procurement decision makers and improve awareness of ICN products. I have a particular focus on Defence business, given my previous Defence experience and contacts.Currently still developing the role but have to date made significant inroads into the Defence Materiel Organisation (DMO), where a previously non-existant dialogue between the two organisations is now flourishing, with some key collaboration work imminent regarding:Assistance to Defence Export Unit - validating company expertise claims and nominating credible suppliers as trade mission participant candidates.Further company information validation for Defence E-Portal directorate.Currently negotiating ICN building a Defence specific industry database with a view to providing a total outsourced solution to DMO.

Canberra, Australia

Provided enterprise-level procurement expertise and acted as the organisation's Chief Procurement Officer. • Implemented procurement framework and governance reforms for key corporate charter while leading and developing a small team of five direct reports.• Execute core attributes including change management, policy development and advice, training and awareness, team leadership and performance management, process development, improvement, and implementations.• Utilised presentation and communication skills to conduct stakeholder engagement, contract and financial administration and management, website development via intranet, and tender preparation and evaluation.

Canberra, Australia

APS6/(a)EL1 Managing commercial interests of $900M ANZAC Anti-Ship Missile Defence (ASMD) project. Key required disciplines are:Budget and finance management.Contract negotiation, administration and management.Stakeholder relationship management.Intellectual Property management.Commercial staff supervision.Exercising delegations in accordance with FMA Act, FMA Orders and CEIs.Preparation of executive and ministerial/cabinet level correspondence, briefs and submissions.Representing the Commonwealth at meetings, reviews etc.Key accomplishments include the successful migration of the commercial administration for the project from Western Australia to Canberra and development of streamlined administrative processes to meet the needs ot the geographically diverse project management structure.

Arlington, Va

Originally a 3 year tour of duty extended to 5 years at the request of NSPO. The position represents the interests of the non-US participating Governments in a US dominant project office environment. Key required attributes included business acumen and strong liaison skills in a geographically and culturally diverse international environment. Major accomplishments include:Negotiation with missile prime contractor for approximately $40M additional in country work opportunity for Participating Governments.Establishment of streamlined work share reallocation acceptance criteria, cost savings of >$1.5M.Development of performance metrics for Operations Division in support of strategic plan.Coordinated all risk management activity for Operations Division, including quarterly reporting requirements. Drafted corporate Risk Management Plan.Lead coordinator for Lean Six Sigma process improvement deployment, including initial basic training requirements.Brokerage of policy relaxation with US Department of State on international sub-licensing. Avoided missile production break, cost avoidance >$15M. Further policy reforms are expected from this outcome.Commercial lead for following IPTs: Common Missile Library (CML), ESSM Modelling and Simulation, Paperless Office.First ever Foreign National to graduate from NAVSEA Lean Six Sigma College Black Belt Program.

Canberra, Australia

Procurement and Budgets)Anzac Systems Program OfficeMajor Surface Combatants BranchDefence Materiel Organisation (Australian Federal Government).APS Level 6.Key attributes required were simple/complex procurement, PSP contract and Capital Budget management. Major duties included the following:Management of day to day commercial aspects of the Evolved SEASPARROW Missile (ESSM) Project - budget >$500M. Coordination of annual and Five Yearly budget and additional estimates for the Branch with particular emphasis on the ESSM Project.Through NSPO Trust account audit, identified approximately $1.9M of un-obligated funds that could be reallocated to fund additional in-scope requirements.Simple and complex procurement activities including specification development and Requests for tenders, contract development/management, reconciliation and progress reporting.Reporting and providing commercial advice to senior management for the Branch.Commercial Liaison and adviser to NATO SEASPARROW Project Steering Committee (NSPSC) member and Single Point of Contact for Australia.Act as delegate to the Defence Chief Executive for the expenditure of public monies.Monitor and report on financial performance against budget allocations.FMS Case coordination.Preparation of briefs.

Canberra, Australia

APS Level 4.Key attributes required were financial management, earned value management and simple to complex procurement skills. Major duties included the following:Preparation of higher delegate financial submissions for various procurement activity.Monthly reconciliation of project commitment and expenditure.Preparation of annual cash limited administrative expenditure budget bids.Processing invoices for payment.Raising and dispatching purchase orders.

Canberra, Australia

This was a staff development program designed for junior level officers perceived as having potential to advance to management level. The program consisted of job rotations and comprehensive training/experience across the whole spectrum of the major capital equipment acquisition process. During the program I maintained a particular focus on the commercial aspects of project management such as project planning, procurement, contract development and management, risk management, tender evaluation and source selection and financial management where I gained invaluable experience and training.

Major duties included the following:Distribution and dispatch of incoming and outgoing correspondence.Maintenance of correspondence register database.Maintenance of classified documentation and classified document register.General office administration duties.

Masters, Business Administration And Management, General, Credit

Education record

Graduate Certificate, Public Sector Leadership

Higher School Certificate, Mathematics; English, Legal Studies, Business Management