Michael was specifically recruited to undertake the task of designing, developing, implementing, and overseeing Amtrak’s first Citizen Development (CitDev) program. The purpose of the CitDev Program is to enable all employees to develop Low-Code/No-Code (LCNC) business applications using repeatable process and best practices, while ensuring the integrity and security of enterprise data.Officially launched in June 2021, the Amtrak CitDev program has quickly grown to over 19,000 members and 1,400 active developers. Our developers have built over 38,000 solutions including process automation, dashboards, virtual agents, and applications.Developed a comprehensive yet simple “playbook” which serves as a road map for the Citizen Developer helping them focus on critical, yet often overlooked, areas of Citizen Development. The areas addressed are Business Analysis, Problem Solving, Relationship Building, Process Mapping, Project Management, and Development.Promoted and improved capabilities by hosting interactive learning sessions, using proactive/collaborative communication methods, and building easy to use LC/NC tools & templates, Michael created an environment where Citizen Developers can create custom Low-Code/No-Code (LCNC) solutions, network with peers, learn, ideate, and share best practices using sustainable/repeatable processes. The CitDev Program has demonstrated a quick and favorable Return on Investment – The CitDev Programs first official year resulted in a savings of $68 million dollars and recovery of 1.7 million hours in lost employee time.

Manages and oversees enterprise-wide project controls for maintenance and improvement projects. Responsible for data analytics, data governance, business intelligence dashboards, process improvement, process mapping, and project innovation. Provides guidance and consultation for executive leadership and project managers.Selected to represent Amtrak as the Office 365 optimization expert in a Microsoft Case Study highlighting Office 365 Software implementation in business. The study is focusing on how using “out of the box” technology can support/improve business processes and improve overall performance without the added expense of custom-coded software.Designed and authored 10 custom low-code applications using Microsoft Power Platform. The result was an increase in enterprise collaboration, better decision-making ability from the executive board, and an overall savings of over 6 million dollars. Developed an enterprise-level Project Portfolio Dashboard showing the status of all programs and projects in our inventory. Additionally, the dashboard provides Amtrak leadership an important decision-support tool for selecting and prioritizing projects for the Amtrak investment portfolio.The dashboard received positive reviews from the Federal Railroad Association (FRA) and will save Amtrak more than $8 million in report generation man-hours by eliminating labor-intensive manual paper reporting. Additionally, Amtrak leadership now possesses an important decision-support tool for selecting and prioritizing projects for the Amtrak investment portfolio.Analyzes trends of Key Performance Indicators results for performance improvement concepts.Designs data architecture and governance policy necessary to support our Business Intelligence (BI) initiatives.Six Sigma process mapping expert to assist the Positive Train Control (PTC) program in developing process flows for a completely new set of processes, which have not previously existed in the Rail industry.

Responsible for introducing and implementing innovative ideas as well as assessing and re-engineering existing processes in support of WellPoint Military Care, a new subsidiary of Anthem. - Developed a Data Governance Plan and Data Glossary allowing for the mapping of relationshipsbetween data system architecture and organizational business requirements.- Designed the Risk Management Report; an executive level dashboard and summary whichfocuses on the most significant risks associated with the TRICARE Implementation Project.- Mentored non-direct reports and colleagues by providing informal counseling and guidance onprofessional development, goal setting and training providing a positive atmosphere to work.- Planned, created, and implemented a Business Enterprise Mapping method in support of theTRICARE Managed Care implementation project.- Performed GAP analysis of business rules, business and system process flows, use cases, andrequirements.- Worked with internal and external entities to identify and implement the Risk ManagementSystem (DRIVeS/EIM). Efforts include analyzing project requirements, capabilities, portfoliomanagement, case studies, and ROI to determine overall cost vs benefit.

Supervised the execution of improvement initiatives for the Contract Performance Optimization (CPO) Team which provides innovation, optimization, and operational improvement focused on Service Operations within the Government Business Division of Anthem, Inc.- Regularly served as the interim Director of Change Management for the Government Business Division in his absence. - Recruited, interviewed, hired, and trained new associates in support of the newly formed Contract Performance Optimization Team. - Improved medical Uphold Rates from 38% to 74% through the detailed analysis of appeal records and providing process improvement recommendations to the functional area leaders.- Developed and administered corrective action and performance improvement plans for associates. - Spearheaded the configuration and implementation of an Account Management Issue Tracking System using the Scaled Agile Framework (SAFe) methodology. - Researched, piloted, and transitioned an Enterprise requirements management system and identified 3,401 unique TRICARE requirements in 319 documents.

Responsible for the design, development, and implementation of blended learning programs for Federal Healthcare and Financial institutions. Partnered with clients, subject matter experts, and individual stakeholders to determine learning requirements, establish learning objectives, and develop instructional materials which support organizational strategies. Acquires, compiles, and analyzes student evaluations and feedback materials to assess the effectiveness of training programs and materials.- Designed, developed, reviewed, and implemented learning curriculum and material for The Bureau of Navy Medicine and Surgery and U.S. Department of the Treasury’s Financial Crimes Enforcement Network. - Conferred with senior managers to identify overall training goals and potential performance gaps. Coordinated with subject matter experts to research specific learning objectives and ensure accuracy while developing content. - Improved organizational performance and individual knowledge by creating dynamic user-centric learning products such as instructional videos, e-books, self-paced and instructor-led courses, and virtual interactive scenarios.- Measured training effectiveness through the design, implementation and detailed interpretation of evaluation and assessment instruments which allowed for the continuous improvement of training strategies.- Authored and delivered 90+ hours of custom learning content for a global audience of over 8,000 participants; all material received exceptionally high user satisfaction ratings.- Wrote professional articles on adult learning in the federal workplace; one of which was published by Deloitte in globally distributed journal.

Senior Instructional Designer responsible for the design and production of various blended learning products for the United States Marine Corp and Virginia Department of Transportation; including classroom material, self-paced e-learning, virtual worlds, and job aids.- Improved the overall efficiency and effectiveness of the U.S. Marine Corps, Air-Ground Task Force through the development of visually engaging 2D and 3D training material.- Collaborated with program managers to design interactive learning activities for 11 self-paced instructional modules in support of the Global Command and Control System.- Coordinated with subject matter experts to develop storyboards and related learning content in order to produce realistic training scenarios allowing participants to virtually operate and handle equipment using 3D avatars. - Acted as a liaison between software engineers, graphic artists, 3D modelers, and project management ensuring the final product met the needs of the client and stakeholders.- Headed research and development of a 3D Serious Gaming product on “Bridge Inspections” sponsored by the U.S. Department of Transportation. The game directly exposed the learner a set of life-like situations with complex cues and responses within the safety of a simulated environment. - Improved service offering by leading a research and development initiative which focused on the cognitive effects of experiential learning and serious gaming when used in a training capacity.- Awarded runner up for the L-3 Best New Business Idea Competition which led to the company investing capital in new training initiatives, such as virtual learning.