Patrick Mcdade Email & Phone Number

Belle Haven, Va, Us

Utilize Microsoft System Center Configuration Manager (SCCM) to develop packages used to install, update, and monitor system status on an Enterprise LevelResearched and verified drivers are obtained from the manufacturer, and routinely check for firmware updates to mitigate any system vulnerability and potential system issues.Utilize Assured Compliance Assessment Solution (ACAS) to identify security vulnerabilities of found on workstations and serverUtilize Active Directory, SCCM, and other information sources to generate reports concerning different aspects of system related issues and projects.Report and ensure Bitlocker Driver protection is properly configured on enterprise systems. Troubleshoot issues with the utilization of Bomgar software used to remotely administer systems.Troubleshoot and updated Task Sequences in SCCMProvided important updates of projects tasks and that affects enterprise level issues.Provide training to DHHQ techbench team and DHHQ Tier II technicians on troubleshooting issuesAssisted in the transition to Microsoft Office 365.Prepared scripts to increase the efficiency in the installation of software, patches, firmware updates used by SCCM.Researched and provide suggestions to management and our customers on systems recommended to be purchased for our customers usage based on the project they are assigned.

Falls Church, Virginia

As a Tier II technician I work in the Problem Management / Imaging Lab to complete complex and high priority project to support Intellidyne's Customers with prompt professional service.Utilized System Center Configuration Manager (SCCM) to verify software installation, updating the Windows 10 builds, and management of system required to be imaged for standard use.Researched and verified drivers are obtained from the manufacturer, and routinely check for firmware updates to mitigate any system vulnerability and potential system issues.Troubleshoot and verify Virtual Private Network (VPN) connection issues to assist and support our Engineers on the rapid resolution of any outages.Prepared scripts to increase the efficiency in the installation of patches, firmware updates, and solutions on known issues.I provide training on standard policies, procedures, and guidelines for all new Tier II technicians, and cross train end user support personnel. The training includes Use of SCCM, Quality Assurance (QA) on all system requested to be deployed to our customers, software installation, software requests paperwork, new user accounts, VPN usage and troubleshooting, and troubleshoot issues our customer reports. Considered as the Subject Matter Expert (SME) on all data recovery, Imaging, and troubleshooting of system issues that is discovered by our fellow technicians and end user support personnel. Considered a key personnel on major projects to include hardware refresh, major system builds updates, and system deployments.Profiled and setup our customers on their systems to ensure they are comfortable with the system use. Researched and provide suggestions to management and our customers on systems recommended to be purchased for our customers usage based on the project they are assigned.Utilized ACAS to detect and correct any system vulnerabilities.

Microsoft Windows based software installation, configuration, and troubleshootingAssisted in the early adoption and migration of a new network domain and the upgrade of end user hardware and software.Inventoried, tracked, deployed and managed equipment for OEA to include VTC equipment, Desktops, Laptops, Tablets, Mobikeys, Blackberrys, VOIP, Local and network Printers, Video Teleconference training, troubleshooting and setupAfter a short while at the company assisted new IT Support Specialist Project Lead to get familiar and settled with organization's systemsCatalog, inventoried, and tracked the digitization of hard copies of records for the upgrade to a paperless environment.

Japan

Supervised and trained over 65 of the department’s users in the policies, procedures, and management of the department’s 67 computer systems to include 18 secure encrypted network systems.Provided support to users in correcting hardware and software based computer system issues.Developed and presented Power Point projects used in the presentation to the Commanding Officer the up-coming VIPs, events, and projects. Managed, trained, and enforced the policies and procedures of the navy physical security Dedicated over 8600 hours of managing and maintaining the Tactical Wide Area Networks to include 1080 hours troubleshooting to restore network connectivity.As a senior Tactical Information Coordinator supervised, trained, and prepared over 10 personnel in the management, operating, and troubleshooting the Tactical Wide Area Network.Provided additional support to the ship's IT Support Staff in the management and corrections of IT help desk issues to 86 personnel. The troublecalls ranged from account creation, setup, troubleshooting.Setup, management, tracking, and repairs up to 18 computer 18 computer systems to include 8 classified computer systems on secure encrypted network.

Bachelor'S Degree, Information Technology, B Average

Associate'S Degree, Computer Science, 3.78 Gpa

Majored in Computer Forensics and Network Securities