Gregory Waters Email & Phone Number

San Antonio, Texas, United States

Supports Department of Defense (DOD), Defense Health Agency (DHA), and Military Treatment Facilities (MTF) worldwide with 24/7/365 operations.Provided computer help desk / technical support via telephone, email and chat to support inbound calls, generating, accurately logging, ticketing, and tracking all incidents in ticketing systemPerformed diagnostics and troubleshooting of system issues with hardware maintenance, software installations and upgrades Supported technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators and exceeding expectations

Monitored computer networks for security issues, investigated security breaches, and other cyber security incidents. Implemented secure network architecture concepts and systems design as well as installed, configured and deployed network components while assessing and troubleshooting issues to support organizational security. Installed security measures and operated software to protect systems and information infrastructure, including firewalls and data encryption programs.

Leesburg, Va

Gained an overview of the fundamental business processes and configuration of core components of Financial Accounting with SAP S/4HANA. General Ledger Accounting, Accounts Payable, Accounts Receivable, and Bank Accounting and their integration. Possess fundamental knowledge and proven skills in the area of SAP S/4HANA Financial Accounting. Solid understanding of the integrated processes in SAP S/4HANA including Fiori UX, and Financial Accounting.

New Braunfels, Texas

Executed, planned, and scheduled jobs on UNIX based system. Provides tier 1 and 2 help desk assistance to all warehouse employees (850), including password recovery and onboarding. Performed security scans for unauthorized networks and prevented local network from compromise. Authorized access to various sub-systems based on employee role and job title.

Various Locations

Ensured maintenance of all aircraft were compliant with appropriate maintenance manuals, operations directives, FAA compliance directives and contractual readiness rates. Operated models of test aircraft during engineering flight tests, production acceptance, and flight test support through specifically prescribed tests and maneuvers. Conducted demonstration flights with customers, government officials, or other personnel aboard to exhibit aircraft performance, flying qualities and system capabilities. Oversaw maintenance operations, tests, pilots, trouble shoots, and manages maintenance flow.

Master Of Science - Ms, Information Technology And Cybersecurity

Bachelor Of Applied Arts And Sciences - Baas, Computer And Information Systems Security/Information Assurance, Cum Laude

Concentration in Information Assurance and Cybersecurity

Associate Of Applied Science In Aviation Maintenance Technology (Aas-Avmt)