Josh Mcdaniel Email & Phone Number

• Played a crucial role in the development and maintenance of cutting-edge software solutions. Involved in the entire software development lifecycle, from conceptualization and design to implementation and deployment..
• Contributed to a large-scale dockerized, modern life insurance client: Bestow, built on a tech stack involving React, Python, and PostgreSQL on Google Cloud. Identified and addressed a critical issue related to the.
• Staffed at Chime, a multi-billion dollar fintech company, where I played a key role in developing and maintaining new features in a multi-repository, strictly typed React application. Leveraged modern practices.

Rochester, New York, United States

• Designed, documented, tested, and maintained websites for various local and national clients. Actively engaged in Scrum and Agile ceremonies, including client-facing interactions, meetings, and daily/weekly planning.
• Selected by leadership as the sole internal employee to assemble a team for the largest client project. Led the development of a substantial medical application, Cognisght, utilizing React.js/Redux, C#/.NET.
• Led and successfully launched the redesign and development of a new appointment system for a major local automotive company, Monro Muffler.
• Developed new features and provided maintenance for Monro Muffler's application, constructed on a custom PHP AWS server-less application.
• Assumed responsibility for additional projects, overseeing them from concept to delivery to ensure the team met client expectations.

Remote

• Evaluate and assess student's abilities and needs to develop an action plan to help them reach the next level. Assisted college, Bootcamp, and adult students to fill the gaps in knowledge they had in a multitude of.
• Students have stated: “Josh is an excellent tutor! Extremely knowledgeable and kind. Excellent tutoring experience. We reviewed the codebase I am presently working through for an internship and Josh was able to figure.

Rochester, New York

• Managed a high volume of claims from start to finish in a fast-paced office environment by utilizing my ability to solve complex problems quickly, think analytically and work claims efficiently. Communicated verbally.
• Excelled by utilizing my time management skills, regularly able to exceed the average time to close claims by 25% over set goal. This kept the number of claims I was closing higher than the amount I was assigned which.
• Chosen to take unrepresented bodily injury claims based on my ability to be efficient, accurate and independent while managing auto claims. This grew my ability to handle a much larger workload while still exceeding.

Rochester, New York Area

• Provided first call resolution to thousands of customers using advanced problem solving and deductive reasoning skills. Created custom solutions for every customer issue mainly concerning devices and network but also.
• Achieved the highest level of efficiency, recognized by leadership for handling almost 50% more calls every day than my peers. This reduced the overall cost the company incurs per call.
• Ability to come up with creative solutions tailored for every individual customer. My positive surveys every month displayed that I created an extremely positive customer experience and resolution.
• Assisted the engagement team as part of “Engagement Committee” to help in promoting events and keeping employee satisfaction high. Utilized graphic design background to help create posters, graphics and overall.
• Selected over dozens of my peers as wellness liaison for on-site gym based off of my hard work and dedication. Worked as a team to promote overall health and wellness which resulted in a 15% increase in gym.

Alfred, NY

• Responsible for contacting as many alumni and parents as possible in order to promote, discuss and connect the groups with Alfred State College.
• Built lasting relationships with alumni and parents that created loyalty and revenue for Alfred State through increased monthly donations.
• Educated alumni and parents on current events occurring on campus. This kept the alumni and parents connected with the college which increased my overall monthly donation goals.
• Hand-selected by my direct supervisor to instruct and coach new hires creating a great base set of skilled employees.
• Evaluated by clients as a “delight to talk to” and “polite” in comment cards.

Alfred, NY

• Responsible for planning, creating and delivering marketing communication to directly improve Alfred State College’s relation with its students and the public. Normal day to day operations included: interviewing.
• Supported leadership with my ability to manage multiple projects assisted in overall team productivity.
• Elevated my creativity by having the opportunity to collaborate with other professionals during weekly brainstorm meetings.

Gates, NY

• Primary responsibilities included taking orders, closing out drawers, cooking food and keeping positive customer satisfaction. Specifically rehired every vacation based off of reliability and exemplary performance.
• Balanced multiple orders in a high paced work environment which overall improved customer satisfaction.
• Boosted total sales by constantly educating customers on the benefits of up sales.