Played a crucial role in the development and maintenance of cutting-edge software solutions. Involved in the entire software development lifecycle, from conceptualization and design to implementation and deployment. Specialized in collaborating with fintech startups, contributing to their growth and success by delivering tailored and innovative software solutions.• Contributed to a large-scale dockerized, modern life insurance client: Bestow, built on a tech stack involving React, Python, and PostgreSQL on Google Cloud. Identified and addressed a critical issue related to the secure handling of customer Personally Identifiable Information. Spearheaded the development of a solution that not only enhanced data security but also streamlined multiple systems into one core feature. Communicated and collaborated with cross-functional teams to bring my solution to fruition.• Staffed at Chime, a multi-billion dollar fintech company, where I played a key role in developing and maintaining new features in a multi-repository, strictly typed React application. Leveraged modern practices, including hooks and context, to enhance functionality. Implemented and managed manual and automated tests using Jest and Cypress, maintaining a high standard with a 92% test coverage. Developed essential components for their internal library utilized across all applications.

Designed, documented, tested, and maintained websites for various local and national clients. Actively engaged in Scrum and Agile ceremonies, including client-facing interactions, meetings, and daily/weekly planning sessions. Conducted peer code reviews and collaborated through pair programming for creative problem-solving. Specialized in crafting custom client solutions utilizing AWS as server-less architecture. Additionally, played a role in the hiring and onboarding of new developers. • Selected by leadership as the sole internal employee to assemble a team for the largest client project. Led the development of a substantial medical application, Cognisght, utilizing React.js/Redux, C#/.NET, PostgreSQL, Docker, and AWS technologies. • Led and successfully launched the redesign and development of a new appointment system for a major local automotive company, Monro Muffler. • Developed new features and provided maintenance for Monro Muffler's application, constructed on a custom PHP AWS server-less application. • Assumed responsibility for additional projects, overseeing them from concept to delivery to ensure the team met client expectations.

Evaluate and assess student's abilities and needs to develop an action plan to help them reach the next level. Assisted college, Bootcamp, and adult students to fill the gaps in knowledge they had in a multitude of topics, specializing in Javascript and React js. Manage multiple recurring students, teaching beginner to advanced topics. • Students have stated: “Josh is an excellent tutor! Extremely knowledgeable and kind. Excellent tutoring experience. We reviewed the codebase I am presently working through for an internship and Josh was able to figure out exactly what was going on in less than a minute! This is an experienced developer with a strong knowledge of Typescript and React. Just what I need to hit the ground running at my internship.”

Managed a high volume of claims from start to finish in a fast-paced office environment by utilizing my ability to solve complex problems quickly, think analytically and work claims efficiently. Communicated verbally and in writing with all parties to compile and analyze information to determine coverage, liability, and the total value of claims. Responsible for an experience that each customer has for the lifecycle of their claim. • Excelled by utilizing my time management skills, regularly able to exceed the average time to close claims by 25% over set goal. This kept the number of claims I was closing higher than the amount I was assigned which in turn saved the company money by having fewer claims open.• Chosen to take unrepresented bodily injury claims based on my ability to be efficient, accurate and independent while managing auto claims. This grew my ability to handle a much larger workload while still exceeding company objectives.

Provided first call resolution to thousands of customers using advanced problem solving and deductive reasoning skills. Created custom solutions for every customer issue mainly concerning devices and network but also any overall concerns the customer had involving account, billing or negativity towards Verizon. Keeping a balance between what is best for the customer and what is best for the company was the main focus in my day to day operations. • Achieved the highest level of efficiency, recognized by leadership for handling almost 50% more calls every day than my peers. This reduced the overall cost the company incurs per call. • Ability to come up with creative solutions tailored for every individual customer. My positive surveys every month displayed that I created an extremely positive customer experience and resolution. • Assisted the engagement team as part of “Engagement Committee” to help in promoting events and keeping employee satisfaction high. Utilized graphic design background to help create posters, graphics and overall communications for the center. • Selected over dozens of my peers as wellness liaison for on-site gym based off of my hard work and dedication. Worked as a team to promote overall health and wellness which resulted in a 15% increase in gym participation during this time.

Responsible for contacting as many alumni and parents as possible in order to promote, discuss and connect the groups with Alfred State College. •Built lasting relationships with alumni and parents that created loyalty and revenue for Alfred State through increased monthly donations.•Educated alumni and parents on current events occurring on campus. This kept the alumni and parents connected with the college which increased my overall monthly donation goals. •Hand-selected by my direct supervisor to instruct and coach new hires creating a great base set of skilled employees.•Evaluated by clients as a “delight to talk to” and “polite” in comment cards.

Responsible for planning, creating and delivering marketing communication to directly improve Alfred State College’s relation with its students and the public. Normal day to day operations included: interviewing students for projects, filming, recording sounds, creating scripts and participating in weekly team brainstorm meetings. •Supported leadership with my ability to manage multiple projects assisted in overall team productivity.•Elevated my creativity by having the opportunity to collaborate with other professionals during weekly brainstorm meetings.

Primary responsibilities included taking orders, closing out drawers, cooking food and keeping positive customer satisfaction. Specifically rehired every vacation based off of reliability and exemplary performance. •Balanced multiple orders in a high paced work environment which overall improved customer satisfaction.•Boosted total sales by constantly educating customers on the benefits of up sales.