Responsible for leading the company's manufacturing operations

Responsible for transition of J-C Press client base to Wallace Carlson Printing.

Owner and President of 160 year old award winning print and marketing services company generating $5 million in annual sales with a 35-person staff.Sold J-C Press to Wallace Carlson Printing September 2019.

Command operations of $8M organization and 50-person staff. Recruit and develop best-in-class sales and business development personnel to improve top-line performance. Shape and execute strategic marketing efforts geared towards expanding profitable market segments through multiple channels. Selected Achievements:• Propelled 23% growth of largest customer over two-year period through strategic supply agreement negotiations.• Streamlined operations by commencing foray into Lean manufacturing.• Introduced visual management tool to improve on-time production. • Generated awareness and accountability around timely machine maintenance.• Spearheaded implementation of customer-focused measurements that resulted in 12% improvement to on-time percentage.• Heightened employee engagement and communication by introducing quarterly meetings and weekly management meetings.

Directly recruited into management position with intent of learning company operations from ground up in order to ultimately move into COO role. Cultivated and managed top-flight team of five outside sales representatives to grow and retain existing and prospective customer base. Maximized customer retention and satisfaction by building strong relationships based on trust and rapport. Selected Achievements:• Generated 24% growth of key strategic account within one year of hire.• Increased online storefront development by 25%, resulting in stronger customer retention and improved internal efficiencies.• Positioned company for improved sales growth by establishing key operating metrics and structured sales management approach aimed at growing business and developing staff.• Empowered sales force by designing marketing support tools and sales education topics to enable value-adding selling.

Promoted through series of roles with increased responsibility based on strong leadership acumen and keen operations insight to oversee 400-person manufacturing facility, generating $54M per year. Broad scope of authority spanned manufacturing, engineering and maintenance, safety, human resources, quality, logistics, Six Sigma and cost accounting functions. Skillfully leveraged Six Sigma methodologies to execute significant process improvements. Partnered with customer service and sales to ensure preferred vendor status on key accounts. Selected Achievements:• Instilled safety-focused culture, driving initiatives that increased plant safety by 32%.• Drastically increased product development capital investments by $4M, improving conversion of backlog into new products by 40%.• Boosted 360 review results 24% by championing leadership development services for senior management team. • Realized 30%-35% facility-wide productivity improvements by applying Lean manufacturing techniques to consolidate three shifts into two with zero impact on volume.• Withstood volatile economic environment through strategic employee scaling.

Commanded productivity and performance of seven direct field sales reports, two managers and 22 inside sales account representatives while simultaneously controlling P&L for outside and insides sales throughout eastern United States territory. Spearheaded efforts to improve quality, sequence glass orders and response time, effectively strengthening key relationships with top customers. Worked in tandem with operations to refine tracking mechanisms on rack program, elevating operational efficiencies. Selected Achievements:• Successfully overcame challenge of capacity constrained environment to achieve 20%+ sales growth annually.• Achieved record sales and profits by contributing to development of demand management program aimed at securing high-profit work and ensuring on-time production and delivery.• Secured $2M capital investment to modernize returnable pack program with unitizing customers in order to meet environmental requirements of landfill waste reductions.

Motivated and managed team of 22 inside sales account representatives, while concurrently driving P&L, quality and process improvement initiatives. Strategically restructured processes to enhance customer service through new associate account representative position aimed at attracting stronger candidates and providing internal development opportunities. Ensured Sarbanes-Oxley compliance by effectively preserving pricing database. Selected Achievements:• Significantly reduced order entry errors by 80% over four years by championing multiple initiatives to improve department quality.• Accelerated Viper order entry system productivity by approaching design and development from end-user perspective, successfully reducing cycle time from 5+ days to 24-48 hours.

As founding member of company’s first Six Sigma team, sought opportunities to improve fleet utilization and backhaul revenue to increase overall profitability. Enhanced ability to determine quality of incoming raw materials by designing robust production processes and templates, ultimately improving disposition and cost.Selected Achievements:• Shaped and executed fleet utilization and supplier quality projects, realizing $1M+ in savings.• One of first employees in company to achieve Six Sigma Black Belt Certification.

Led cross-functional team through Baan ERP implementation for purchasing, receiving, warehouse, manufacturing, shipping and inventory control. Streamlined procurement of all raw and structured materials by establishing Baan MRP functionality and parameters. Directed rollout to additional production facility.Selected Achievements:• Successfully earned Certified in Production and Inventory Management (C.P.I.M.), and Certified Purchasing Manager (C.P.M.) credentials.

Managed procurement of raw materials, computer equipment and operating supplies. Supervised two employees and negotiated $8M in annual supplier contracts.Selected Achievements:• Eliminated $100K in purchasing cost by introducing successful credit card procurement program.• Saved $100K+ by effectively controlling communications regarding rebates, refunds and consignment arrangements.