Beth Mcdonald Email & Phone Number

Vancouver, British Columbia, Canada

Thrive is the first career wellness platform built to give individuals complete control over the services that they need when they are looking for their next opportunity. As the Client Services Manager, I aim to drive great outcomes for our clients and users on the Thrive platform. I am a point of contact for user queries, onboarding, continuous support and outreach. I work with the broader team to ensure that the user experience and engagement levels are high and that the platform is meeting the needs of our users. I also support our partners and clients in delivering projects and training. • Champion Thrive as an innovative, leading SaaS tool in the HR tech space.• Manage a delivery team for engaging users through onboarding and outreach to exceed our goals.• Implement our user journey and engagement strategy, increasing activation and program consumption.• Engage clients to drive adoption of our self-service client tools.• Deliver training to partners and clients, bridging the gap between product and stakeholders.• Manage projects to completion, including cross-team collaboration.• Lead initiatives to improve efficiencies and results.• Stakeholder management across a diverse range of stakeholders.• Support Fortune 500 and leading organizations.• Encourage and advocate for continuous improvement.

Vancouver, British Columbia, Canada

As an integral part of the client services team, I worked with users and the product team to optimize the experience of the Thrive Career Wellness Platform. My key responsibilities included; user on-boarding, user training, engagement and project support.• Held sensitive conversations and product demos with affected individuals.• Provided tailored program plans in a timely manner. • Reached engagement goals and KPIs.• Brought and implemented initiatives for user experience, process and delivery improvements.

Melbourne, Australia

Directioneering is the leading Australian career management firm. Nationally, they offer a personalised approach to executive career transition, talent and leadership development. They provide expert guidance and a sounding board to senior professionals while helping organisations manage risk and reputation.I worked as part of the Client Relations team to ensure the successful delivery of projects and quick response to queries. I was the first point of contact for candidates and supported the consultants in the delivery of the programs. • Coordinated Victorian consultant team.• Maintained existing client relationships.• Developed and implemented client-specific requirements, including customized technology, delivery, and project management solutions.• Developed and presented internal training and documentation around process improvement and implementation.• Coordinated internal reporting to drive compliance and adherence to delivery benchmarks.• Responsible for driving revenue conversion and meeting monthly team sales targets.• Trained new consultants into the organisation to understand all business requirements and administrative procedures.• Developed and presented client reports.• Communicated with the State Director and CEO around sales activity.• Delivered a high level of customer service throughout the organisation and to external clients and candidates.

Melbourne, Australia

As Client Relations Coordinator, I was the first point of contact for the Victorian consultant team. Assisting with training, queries and candidate allocation. I supported major projects as a contact for clients and ran testing and implementation of new systems. I also conducted confidential conversations with impacted individuals on a daily basis.

Melbourne, Australia

I looked after daily diary management and room coordination for consultants and staff. My role was focused on strong customer service and client facing communications. I managed administration of our candidate tracking system.

Wellington & Wairarapa, New Zealand

The Ministry of Foreign Affairs and Trade builds connections with and influences other countries to advance New Zealand’s interests, project New Zealand values and secure the outcomes that matter to New Zealand. They pursue the Government’s international priorities and provide advice to the Government on the implications for New Zealand of what is happening in the world. I managed the project coordination for the yearly intake of Policy Officers at the Ministry, including facilitator coordination, facilities organisation and communications. I coordinated HR monthly reporting and website updates. I finished working here in order to move back to Australia.

Wellington & Wairarapa, New Zealand

NZTA look after the national transport system with their partners, today and for the future. They are innovating to make sure the system is efficient and sustainable, unlocking opportunity and keeping New Zealand moving.I managed stock levels for the office and was a point of contact for tech support and staff issues during a time of change. I coordinated responses to customer queries and analysed the Employee Engagement survey.

Melbourne, Australia

First point of contact for phone and email enquires. Coordinated meeting rooms and office supplies. Temporary contract.

Melbourne, Australia

Probuild are a national Australian construction company. They work on major construction projects across Australia from residential projects to infrastructure. Probuild works with its clients to design and construct smart assets that are resource efficient, resilient and optimised for the future.My contract was extended after being employed on a 3 day expenses uploading contract, to assist the Business Development Director with; data analysis & reporting, event assistance, client communication and admin support. I left Australia at this stage due to the expiry of my visa.

Melbourne, Australia

Directioneering is the leading Australian career management firm. Nationally, they offer a personalised approach to executive career transition, talent and leadership development. They provide expert guidance and a sounding board to senior professionals while helping organisations manage risk and reputation.I looked after daily diary management and room coordination for consultants and staff. My role was focused on strong customer service and client facing communications. I coordinated the facilities and assisted with events.

Melbourne, Australia

Melbournia Group are a property development consultancy. They work behind some of Australia's most awarded and prestigious developers and are recognised industry wide for commitment, integrity and experience. Since establishment in 2007, Melbournia Group have collaborated on broad ranges of high and medium density developments, and master planned communities across metro and suburban regionsI coordinated marketing material for projects including; brochures, EDM content, website management and communications with partners. I also managed enquiries, phone calls and contract administration.

Newcastle Upon Tyne, United Kingdom

Parkdean Resorts was formed following the merger of Parkdean Holidays and Park Resorts. They own and operate 67 holiday parks across England, Scotland and Wales as the UK’s largest holiday park operator.I managed the up to 6 direct marketing campaigns a month using targeted customer data pools. I managed all aspects of the process including; budget, data selection, copywriting, artwork, proof reading and reporting. I was also responsible for the creation of the yearly holiday brochures for England, Wales and Scotland, along with ad-hoc POS marketing and projects.

Newcastle Upon Tyne, United Kingdom

I was part of the establishment of an in-house recruitment function, I coordinated day to day advertisement of jobs, shortlisting, interviewing, website maintenance and administration. I also organised recruitment drives and represented the company at external events.