Callum Mcdonald Email & Phone Number

Birmingham, England, United Kingdom

Development experience with Power BI data analysis and visualisations.Superior written and verbal communication skills. Able to communicate effectively with various internal teams across multiple levels of the organisation.Results-oriented with a track record of successfully delivering on time solutions in complex, fast-paced, multiple priority environment.Advanced DAX, MS SQL, Power Query (M) and excel skills for data extraction and analysisComfortable working… Show more Development experience with Power BI data analysis and visualisations.Superior written and verbal communication skills. Able to communicate effectively with various internal teams across multiple levels of the organisation.Results-oriented with a track record of successfully delivering on time solutions in complex, fast-paced, multiple priority environment.Advanced DAX, MS SQL, Power Query (M) and excel skills for data extraction and analysisComfortable working with large datasets: merging, appending, pivoting, grouping etc.Experience creating, maintaining, and extracting data from SharePoint lists and libraries.Analytical, problem-solving mindset. Show less

Remote

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Collaborating closely with the Director of Contact Centres and reporting to the Director of Technical & Change, I successfully implemented the RAC's remote resolution service within the Roadside Breakdown division. Taking the lead on delivering a customer-centric solution, I aimed to assist our customers in breakdown situations where a patrol's physical presence was not necessarily required. Throughout the project, I worked closely with RAC's in-house patrols, vehicle technical teams, and the… Show more Collaborating closely with the Director of Contact Centres and reporting to the Director of Technical & Change, I successfully implemented the RAC's remote resolution service within the Roadside Breakdown division. Taking the lead on delivering a customer-centric solution, I aimed to assist our customers in breakdown situations where a patrol's physical presence was not necessarily required. Throughout the project, I worked closely with RAC's in-house patrols, vehicle technical teams, and the breakdown centre to identify potential solutions and analyse breakdown data, resulting in the development of innovative approaches via our contact centres, mobile technology and AI/Machine Learning. Show less

United Kingdom

Bolton, United Kingdom

Lytham, United Kingdom