Kelly Mcdowell Email & Phone Number

Westminster, CO, US

- Awarded CS Leader of the Year for FY24 and earned trip for top 10%- Historically oversaw 5 CSMs, 2 Sr. CSMs covering a book of business of over $53M; 6 of 7 CSMs promoted to the Strategic Team on Sept 2023- Coaching and developing a new team of 7 individual contributors to include: Associate CSMs, Customer Success Specialists, CSMs, and Sr. CSMs with a.

* 2020 CSM of the Year award* 2020 Q1 Culture award winner for "Adapt to Win": Faced with inevitable change, we succeed by humbly challenging the status quo; nomination by my peers.* 2019 Enterprise (Division 4) North American CSM of the year award* 2019 Conga Quote Club (for overachieving on my retention goals)I work with our Strategic and.

Broomfield, CO, US

• Drove strategic direction of customer success initiatives, leading teams, promoting product, developing business opportunities, and managing more than $20m in customer accounts.Key Accomplishments:
• Improved customer satisfaction by driving updating of roadmap, realigning resources, and completing backlog of customer requests, capturing additional $218k of yearly recurring revenue from existing customers.
• Streamlined software implementation process, allowing capture of revenue three months earlier than usual process by slashing “go-live” times from 28 weeks to eight weeks.
• Led business process improvements, splitting implementation team into two groups to match new and seasoned customer needs.
• Partnered with sales team to review and provide feedback on RFPs regarding product features and capabilities, implementation timelines, and training methodologies, driving timely closure of potential deals.

Broomfield, CO, US

- Developed and implemented a process for creating the software build and configuration for client implementations that has allowed our implementation team to successfully build, validate, test and troubleshoot customer’s unique software needs. - Developed health care workflow tools used for collecting data from customers to allow for more successful.

- Partnered with vendor and Business Owner to define requirements for an enterprise CRM application for CHI Foundation, the fundraising arm of Catholic Health Initiatives. The goal will be to move 43 Foundations to a single, enterprise level CRM which will result in over $1M of savings by eliminating the need for additional servers, maintenance, training.

Provided project and staff support for the Business Applications group in the Enterprise Project Management Office. - Prioritized project planning activities with Directors, Program Managers and Project Managers (PM’s) to ensure the alignment with upcoming deadlines set by Executive Staff.- Provided ongoing Program Management Information System (PMIS).

Palo Alto, CA, US

- Working with Marketing to manage their requirements and ensure they are embedded in our software requirements in order to meet the specific needs of the unique needs of the customers we serve.- Working with L10n manager to ensure internalization and to develop and embed their requirements to ensure compliance to local software translation needs.- Working.

Palo Alto, CA, US

- Developed project schedules in excess of 50 pages and successfully identified, tracked and reported on projects to ensure they met their delivery dates. This included a very complex schedule involving three different engineering groups developing a custom software package

Palo Alto, CA, US

Provided executive administrative support as well general project management oversight for human resource planning, budgetary oversight for tracking and reporting, and general administrative tasks for expense planning and schedule commitments.

Provided executive administrative support to the sales organization as well as performed general Sales Operations functions to include business development, field marketing, and training coordination.

Palo Alto, CA, US

Supported organization to ensure alignment and consistent messaging across products and programs for multiple systems solutions.

Processed change orders, build requests, transitioned knowledge to different gaming departments within Sigma to build games per spec.

Mba, General Business Mangement/Administration

B.S., It, Information Technology/Web Management