Steve Mcdowell Email & Phone Number

Nashville, Tennessee, United States

Haven Behavioral Healthcare, LLC | September 2018 to Present (5+ years)Haven is a (300+) million dollar a year organization that provides behavioral health services to over 15+ hospital facilities in United States.Senior Network Systems Engineer/Cyber Security EngineerKey Technical Achievements• Worked with various vendors (Verizon, Level3, Centurylink, Lumens, HP, Fortinet, Cisco, Google, Citrix, and Ricoh)• Successfully opened and managed hospital construction projects – cabling, phones, servers & desktops, printers, security cameras, nurse call systems, door access systems• Successfully upgraded Cisco CUCM, Unity, CER – 10.6 to 12.4 – (2019).• Documented Hunt Pilots and Auto Answer Attendant processes to prep for new phone solution implementation – (2020)• Implemented and tested Cisco Emergency Responder Server – (2020)• Upgraded various MPLS, T1, Broadband, circuits across all facilities• Implemented redundant circuits Citrix SDWAN Orchestrator for each facility.• Upgrade infrastructure gear for each facility Cisco 3960 and 9300 series switches. Added stacking cables and redundant fiber connections to increase uptime and reliability. – (2019 – 2023)• Designed and developed centralized egress model to a local facility egress model. Improved overall Internet bandwidth performance. – (2021)• Tested Layer 7 Firewalls – Cisco ASA/FirePower – Palo Alto – Fortinet • Implemented redundant Citrix SDWAN and Fortinet Fortigate Firewall solutions company-wide. Added HA pair fail-over cabling utilizing Cisco LACP to manage failover between all locations. – (2021)• Created Facility Infrastructure Backups and various other scripts using Python and Windows Powershell scripting. – (2021)• Implemented Multi Factor Authentication entire organization – (MFA) – Cisco DUO – (2021)• Fortinet firmware upgrades – 6.4.7 – 7.2.8 – FortiManager, FortiAnalyizer, Fortigate Firewalls to maintain company security standards – (2022 – 2024)

Franklin, Tennessee

Franklin

Management Responsibilities• Currently manage technical resources to maintain help desk > 400+ calls a month with a focus on first time resolution and customer satisfaction• Have identified over 120 IT projects and working with management team to prioritize thru entire project lifecycle – Strategic Planning, Budgeting, Contract Review, Project Management, Setup/Configuration, Testing, Implementation, Documentation, and Support.• Manage IT teams to complete major IT projects on-time and on budget.• Define roles, responsibilities, process workflows, and organizational structure of centralized IT group. • Prepare annual ITCAPEX/OPEX budget to manage expenditures in order to operate within approved budget guidelines.• Hold routine weekly meetings with CIO to report the status of resources, on-going projects, and process improvements.• Responsible for hiring IT infrastructure resources, conduct routine employee reviews, and developing career paths for each employee.Key Achievements• Extensively worked on building CAPEX\OPEX budget and a project plan to consolidate three data center locations into unified colocation model. This project is projected to save over 1.2 million dollars in operational costs and will provide a model for growth that will sustain company growth for three years. – (2012)• Managed three simultaneous facility acquisitions across three states. – (2012)• Managed implementation of Mirth Connect to facilitate to movement of payroll files. Built, maintained, and documented over thirty five interfaces. Worked with custom Mirth developers to develop PGP module and parsing of information in data transmission files. – (2012)• Managed successful audits and implementation of fifteen locations for voice and data services which saved organization over 383Kof operational costs across life of three contracts. – (2011)

Oversee all functions of network & security services for the organization. Manage a small team of technical engineers to sucessfully support over 500 users in house and over 300 hospitals connections nationwide.

Oversee all functions of software implemetations for all hospital clients. Managed a small team that designed custom documents, designed HL7 interfaces, designed custom workflows, and held training classes with hospital personnel.

Managed large healthcare management account in Nashville areaManaged 3.8 million dollar Year 2000 Remediation Project. Remediated 45 hospitals and over 4500 workstations and servers in 19 months. Managed technical staff of 55 employees throughout entire project

Provided consulting services over 80 Nashville customer accounts.Averaged $350K revenue a year in consulting services.

Bachelor Of Science

Activities and Societies: 3.5 GPA Full tuition baseball scholarship

Emc San Administration

EMC Clarion Series Administration - 2009

Education record

EMC RecoverPoint Administration Clarion Series - 2010

Education record

MCSE NT40/2000/2003 MCSE ID: 461479