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Experienced and results-driven Customer Success Manager with over 10 years of expertise in the technology and Software-as-a-Service (SaaS) solutions. With a data-driven approach, I leverage customer analytics and key performance indicators to measure success, identify areas for improvement, and implement proactive initiatives to enhance customer satisfaction and loyalty. I am skilled in leveraging customer feedback and insights to influence product enhancements, ensuring that solutions align with customer requirements and offer best practices to deliver the results needed to achieve the clients vison.
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Manager - Digital LmaAnsiraChicago, Il, Us -
Enterprise Customer Success ManagerBombora Apr 2022 - Aug 2023Chicago, Illinois, United StatesBombora is a leading intent data provider for B2B sales and marketing teams and GTM strategy.● Owned a complex book of enterprise business, quickly assessing opportunities and reducing risk to leverage future revenue expansion. Consistently grew revenue across accounts with 115% NRR● Successfully led paid Proof of Concept projects—requiring white-glove attention—driving adoption across numerous departments and resulting in successful conversions of 3 Enterprise Accounts.● Increased adoption withing 40% of named accounts by adding sales, marketing, or data teams to the original use case.● Expert at reducing time to value while onboarding new enterprise customers by creating cohesive account plans with multiple stakeholders. -
Customer Success ManagerLitera Sep 2021 - Apr 2022Chicago, Illinois, United StatesLitera provides SaaS solutions for the legal industry. They offer a range of products and services designed to help legal professionals improve their document workflow, collaboration, and efficiency. ● Managed multiple complex, concurrent, non-co-termed product renewals per client for a portfolio of 40+ clients across 3 product categories while maintaining 110% revenue retention.● Generated over $500,000 of expansion pipeline outside of assigned business unit by identifying cross-selling opportunities and working cross-functionally with sales and other business units.● Managed the implementation of upgrades and migrations by collaborating with internal and external IT, Solution Engineers, Training, and Operations departments. -
Owner & Account ManagerTmfm Holdings Oct 2017 - Mar 2022Phoenix, Arizona, United StatesTMFM Holdings is an entrepreneurial Real Estate business building a portfolio of 9 properties ranging from short-term investments, long-term rentals, corporate housing, and vacation rentals.● Owned daily operations of a self-started, profitable business that grew from 0 to 9 properties. Managed contractors, corporate relationships, P&L, and all client/resident facing communication.
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Strategic Account ExecutiveSalesforce May 2016 - Oct 2017Chicago, IlSalesforce Financial Services cloud-based customer relationship management platform. ● Reimagined rollout, implementation, training, and adoption processes for largest account— representing 45% of owned revenue—across 23 locations, driving significant future revenue expansion.● Consistently achieved aggressive revenue goals by maintaining 100% retention, driving revenue expansion, and securing new customers. -
Customer Success ManagerDialogtech 2013 - 2016ChicagoDialogTech was a SaaS marketing company who's platform included call tracking, conversation analytics, call attribution, and call routing and automation.● Ideated & built scalable processes for identifying, tracking, & reporting renewals & expansion opportunities.● Doubled contract renewal goal by renegotiating over 50% of the client base while simultaneously moving clients from monthly to annual contracts to achieve more stable revenue projections.● Collaborated with Marketing teams to generate a library of success stories, client advocates, and case studies. -
Strategic Account ManagerPerformics 2008 - 2013ChicagoPerformics is a global performance marketing agency specializing in data-driven marketing solutions including SEM PPC, Social Media platforms, SEO, Content Strategy, and Customer Experience and Conversion Optimization. ● Acted as SME to secure new business across Toyota’s entire US business line—over 160 distinct accounts.● Improved cancellation category by 80% by identifying, resolving, and implementing against primary cancellation drivers alongside Engineering and internal leadership teams.● Developed communications cadence as well as data collection and reporting frameworks across multiple segments. Additionally, trained geographically dispersed teams in effective utilization, enforcing strong standardization across the organization.
Tim Mcgovern Skills
Tim Mcgovern Education Details
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Marketing And Communications
Frequently Asked Questions about Tim Mcgovern
What company does Tim Mcgovern work for?
Tim Mcgovern works for Ansira
What is Tim Mcgovern's role at the current company?
Tim Mcgovern's current role is Manager - Digital LMA.
What is Tim Mcgovern's email address?
Tim Mcgovern's email address is mc****@****hoo.com
What is Tim Mcgovern's direct phone number?
Tim Mcgovern's direct phone number is +177365*****
What schools did Tim Mcgovern attend?
Tim Mcgovern attended King's College.
What skills is Tim Mcgovern known for?
Tim Mcgovern has skills like Online Advertising, Salesforce.com, Ppc, Sem, Digital Marketing, Google Analytics, Google Adwords, Mobile Advertising, Local Search, Strategic Planning, Campaign Strategies, Campaign Management.
Who are Tim Mcgovern's colleagues?
Tim Mcgovern's colleagues are Zain Karim, Jalen Webb, Nicholas Brown, Lakshmi Kumari Kusumuru, Thai Schmidt, Pranay Singhal, Megan Duran.
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