Roles and Responsibilities:• Maximising sales and profit and monitoring KPI’s in order to deliver against target. • Maintaining high visual merchandising standards and making effective commercial decisions in order to maximise sales.• Leading, motivating and inspiring team members to deliver excellent customer service • Effectively managing the store operations of the business.Achievements:• Effectively managing 1m annual turnover concession for a premium brand based in a large, luxury department store.• Effectively managed the concession from -28% v Target to now +5.6% v Target within 6 months.• Driven and developed the team to achieve +90% mystery shop result.• Improved the client first experience within the concession increasing the CRM from 34% to 56%.• In response to my achievements in the concession I am now managing the Flagship Store in the Trafford Centre to improve sales and client first performance to increase store performance.• Successfully achieved a -0.43% Stockloss exceeding the company expectations of 1%.

I specialised in Retail, Store and Operations Recruitment across the North, Midlands and Yorkshire area. From working in retail as a Retail Manager for a large high street Retail company and then recruitment, I provided exceptional support and service to both my candidates and clients. I worked with major Fashion Retail brands and my objective was to always build excellent long lasting relationships with my candidates and clients and to understand their needs to achieve that perfect match.Functional expertise:- Visual Merchandiser- Supervisor- Assistant Store Manager- Store Manager- Area Manager- Regional Manager- Head of RetailIn the UK, Hays is the market Leader. Hays has operated in the UK since 1969 and operates across 105 local offices including London, Birmingham, Manchester, Edinburgh and Belfast. Hays UK’s 20 specialism’s include Accountancy & Finance, Construction & Property, IT, Retail and Education.Hays is the expert at recruiting qualified, professional and skilled people worldwide. We operate across the private and public sectors, dealing in permanent position's, contract role's and temporary assignment's. Our deep expertise across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work.Hays Retail Recruitment works with many well known high street, lifestyle, premium and luxury brands, placing candidates into a variety of retail focused roles, across all sectors from Fashion to Home-ware and Hospitality.

Role and Responsibilities:• Effectively managing stock efficiencies, liaising with distribution and reporting to Head Office on a daily basis.• Successfully organising and planning key events such as: Sales, Phase Changes, Stocktake etc.• Reporting to Head Office regarding Key Trends, Missed Trends, quality issues and regular competitive shops.• Driving Sales and Service in a fast pace retail environment and exceeding targets.• Responsible for managing work loads, productivity, wage cost, budgets and efficiency within store.• Using Microsoft Excel alongside company systems such as NPS, NLP, NEP and NYPD to manage sales forecasts, contracts, manhours, recruitment and training.Achievements:• I have successfully managed the launch of the store commercially and operationally as well as managing the closure of old branches.• Driven my store from £3.5m to currently £4.3 annual turnover.• Highly influential in achieving sales targets in the six seasons since I launched the store. This includes Spring/Summer 2013 where we finished 10% above target and best sales in region.• Winning Best Performing Store on the area and for Best Operational Efficiencies.

Role and Responsibilities:• Successfully managed the two highest performing product departments, commercially and operationally.• Responsible for the merchandising of my department and managing sales and stock effectively to achieve sales targets.• Analysed performance and range planning. • Supported my Store Manager and Area with regular feedback regarding sales, product, pricing and marketing for product training. • Supported the North Region with managing launches of new store openings.• Coached, motivated and developed my manager’s and sales team to achieve store objectives.• Managed recruitment, training and development for the store.　• Communicating and building relationships with Senior Management, distribution and internal suppliers.Achievements:• Successfully managed and launched major new outlets for the company, including the first stores in Sweden and Denmark. • Covering store manager positions in Sweden and Denmark.• I was awarded the winner for AW09 Sales Manager of the Season for the North Region • Seconded by the company to work with the Womenswear Merchandising team at Head Office for phase 3 SS10.• Motivated my team to exceed Sales targets, which resulted in my department finishing 19% above sales target.• Merchandising outfits for the Trafford Centre fashion shows, including Gok Won‘s ‘How to look good naked’ Fashion show.• Presented a feature on Next Key trends in 2006 for the Sky wall screen in the Trafford centre.• Provided operational support to the DTS team at Distribution in the preparation for seasonal sales.