Nancy Mcgrath Email & Phone Number

Moncton, New Brunswick, Canada

Greator Moncton

Moncton-Dieppe-Hopewell Cape, New Brunswick

 Responsibled for supporting the Service Centre Manager with the overall day-to-day operations to ensure excellent customer service delivery in three Service Centers located in Moncton, Dieppe, and Hopewell Cape. Orientation, supervision, coaching, and scheduling of 40 unionized staff. Addressed customer complaints. Interpreted and applied legislation, policies and procedures. Contributed to employees evaluations. Participated in operational planning, budgeting, and work planning process.

 Provided support in functional areas of the human resources department, including recruitment and employment, personnel records, employee relations, job evaluation, organization development and training. General office management, operation of office equipment and effective communication with clients and suppliers. Scheduled appointments, meetings and made travel arrangements for the president. Supervised office activities to achieve maximum expense control and productivity Developed procedures and policies for office activities. Responsible for the maintenance of medical and office equipment Managed a staff of 2 receptionist and 5 registered Nurses to ensure that customers were satisfied, and that their needs are fulfilled.

 Daily communication with the President regarding various business issues Responsible for compiling daily product inventory Assisted the office manager with her every day responsibilities Educated customers on all aspects of the business Maintained close and professional relationship with FDA and US customs regarding product shipment Responsible for monitoring the hours of 150 employees Continuous communication with the suppliers Responsible for daily bank deposits

Convenience Store Manager Nov. 1999 – Jan. 2002 Various Greater Moncton Location June 1999 – Nov. 1999 Shippagan, NBConvenience Store Assistant Manager Aug. 1995 – Aug. 1996 Neguac, NBBilingual Customer Service Representative  Feb. 1997 – June 1999 Saint John NB Customer Contact Center

Bachelor Of Business, Management

Diploma Aesthetic, Electrolysis And Spa Treatment

Cosmetology

Certification In Small Business Management

Education record