Fiona Mcguinness Email & Phone Number

Ireland

Galway

• Management and maintenance of database of enquirers and provision of telephone support for the branch.
• Liasing with negotiators on adverts, proofing, quality & text, photography detail and boards.
• Making properties available – download photos, draw floorplans, proof text and order brochures.
• Collation of information for weekly reporting to Head Office.
• Compliance officer for the Branch, ensuring all processes are fully implemented and adhered to.
• Generated financial leads for our Financial Advisor

Galway

• Acted in the role of relationship manager for ten months with responsibility for a vast portfolio.
• Assisted the team in achieving a number of financial targets including debt reduction, asset sales contingency bond reductions with emphasis on minimising losses for the bank.
• Drafted reports, communications and correspondence to customers and managed customer relationships in person and by telephone.
• Liaised with a number of departments within the bank and other third party professionals in handling customer queries, concerns and asset sales.
• Ensured all processes were fully implemented by the team and compliance with all internal and external audit requirements
• Updated the team weekly and tracked monthly management information.

Galway

• Assisted the team in achieving a number of financial targets including loan drawdown targets, income uplift and loss mitigation.
• Managed customer relationships both face-to-face and over the phone.
• Prepared the account review schedule and ensured all account reviews were undertaken.
• Oversaw the day-to-day management of cases and worked closely with my line manager to maximise all opportunities on behalf of the bank.
• Compiled reports for submissions and presentation to relevant committees.
• Implemented all policies and procedures.

Athenry, Co. Galway

• Assisted in the management and development of Branch Manager’s lending portfolio – held regular customer meetings in respect of sale and lending opportunities.
• Assessed and prepared loan applications and documentation and verified securities.
• Completed returns for head office and engaged with bank departments on behalf of customers.

Professional Diploma, Sme Credit

Professional Certificate, Residential Mortgage Arrears

Diploma, Financial Services

Certificate, Business Studies

Financial Advisory