Matthew Hackett Email & Phone Number

Orlando, Fl, Us

Kilimanjaro Safaris

- Navigate difficult situations, while maintaining efficiency, courtesy, and a consistent storyline, by providing Appropriate, Available, and Achievable solutions ensuring Guest satisfaction - Model Disney Values by serving as a peer leader towards Cast and partners in the area through recognition, helpful teaching moments, and support throughout the operation- maximizing The 5 Keys- Maximize the Guest Experience by educating and assisting Guests through their My Disney Experience- Create guest memories, earning over 100 Guest and Cast Compliments, by reaching Guest carry goals and naturally connecting with Guests - Facilitate and take on a “storyteller” role to educate guests on the conservation of endangered animals by utilizing data and immersing guests into a Disney story, while safely operating a 10-ton vehicle

- Promoted student recruitment and success by providing admissions assistance and education on the Indiana University Heritage- Exceeded admission goals by educating, accommodating, and ensuring the safety of students and proper showrooms set-up- Created and facilitated admissions/orientation events and presentations for groups of 30-100 guests at a time- Partnered with campus recruiters to develop multiple campus aid and admissions projects- Expanded Diversity and Inclusivity Programs by creating up-to-date social media campaigns and outreach drives on modern and traditional platforms- Prepared and led meetings with University Officials to create and develop detailed campaign schedules- Created, produced and edited the most engaged posts on several social media campaigns- Answered and responded to emails from current/prospective students and faculty in a timely manner- Utilized Microsoft Office, Adobe Creative Suite, and Canva to plan and develop engagement projects

- Ensured the safety of guests by facilitating safety lessons and examining heavy machinery after each use- Booked guest reservations in-person and over the phone, collecting necessary and sensitive information- Managed multiple, complex reservations by providing excellent guest service and attentiveness- Processed large transactions through bookings and in store purchases- Worked through multiple conditions optimizing varying machinery needs

Terre Haute, Indiana, United States

- Led a team to optimize guest experience, sharing updates to managers on achievements and priorities- Managed multiple guest and operational requests with courtesy and efficiency by assessing and providing the most accommodating solution- Developed strong relationships with corporate partners in all levels to handle sensitive information and brand launches by building a reliable rapport and creating improvements for district communication formats- Led a rise in sales by reorganizing the show floor to reflect evolving products and maximize guest experiences- Coordinated high-volume scheduling and hiring needs/timelines

Terre Haute, Indiana, United States

-Provided excellent guest service-Handled large transactions-Carried large amounts of merchandise-Approached guests to assist in-store and engaged in interactive conversations

- Expanded youth-led programs around the county by interviewing and allocating funds to recipients- Supported recipients by monitoring and accessing community funds and budgets- Provided proper budget breakdowns and applications to necessary management

Bachelor Of Arts - Ba, Creative Advertising Research, Media Psychology Research

Graduating in 3 years while being academically and socially involved around campus.

Academic Honors

Activities and Societies: Salutatorian (3.989 GPA), Theatre, National Honors Society, Class Senate (President and Treasurer), DECA.