Matthew Hackett Email & Phone Number

Greater Minneapolis-St. Paul Area

Customer Engagement: Lead architectural design sessions, develop proofs of concepts (POCs), implement projects, and deliver ongoing refinement and enhancement to drive business growth and success.Technical Expertise: Create cloud modernization roadmaps and architect solutions to meet business and IT needs, ensuring the technical viability of new projects and successful deployments.Collaboration: Work with various teams, including Product Groups, to provide feedback and insights from customers and partners, contributing to continuous improvement and alignment on one search stack across O365.

Eagan, Mn

Cloud-focused solution architect for existing and new managed customers. Tailoring both migration and adoption plans for customers looking to take advantage of the Microsoft 365 suite. -Project planning and management -Providing the customer with a custom road map for 12+ months -Managing Microsoft Partner relationship-Developing and selling new offerings around Office 365 (Licensing bundles, MAM/MDM, etc.)

San Diego, Ca

Manage the activities and responsibilities of the Managed Services team. Also responsible for providing technical assistance to the team ensuring that service levels are met as well as customer satisfaction levels. • Manage the team's daily activities• Measure KPIs and provide accurate reports and metrics to company management• Contribute to the continuity of computer services by providing the necessary technical leadership leadership• Design SOPs and maintain process documentation for the managed services team• Administration and management of Remote Monitoring and Maintenance tools• Administration and management of Professional Services Automation tool• Identify trends and develop strategies to support these trends• Assist in the development of technical support engineers from a career perspective• Build relationship with customers by participating in necessary client meetings (Pre & Post Sales) • Ensure quality and profitable services are performed to the agreed SLA

San Diego, Ca

• Provide managed services support for number of small to medium size businesses. • Remote support and consulting with travel dependent on the needs of the customer.• Create and support customer server infrastructure (Azure, AWS, on-premise), as well as networking and desktop support • Lead technical contact for customer support to ensure high level of customer satisfaction• Train and mentor new employees • Assist with migrations to Office 365 based on the project needs

San Diego, Ca

Small business technology consultant. Working with vendors to create customized technology configurations on a case-by-case basis.

San Diego, Ca

Escalated help desk support. Overseeing a pod of workers to ensure call and work volumes are under control.

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Computer Information Technology