Ryan Mchugh Email and Phone Number
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Wheels Up is a revolutionary membership-based private aviation company that greatly reduces the upfront investment needed to fly privately. Created and led by Kenny Dichter, the Founder of Marquis Jet and original innovator of the 25-hour fractional jet card, Wheels Up has identified a need for one company to offer a total private aviation solution. With a modest initiation fee and reasonable annual dues, Wheels Up offers members “mission-appropriate” aircraft, ranging from the King Air 350i to the Global 6000, through partnerships with industry leaders such as Beechcraft, Cessna, Jet Aviation, Heliflite and VistaJet. Wheels Up is developing proprietary cutting-edge booking and rideshare applications, and provides members with unmatched accessibility, flexibility, and the finest personalized service. With an 8,760-hour (referencing the number of hours in a year) culture, Wheels Up membership includes Wheels Down, the ultimate in client entertaining engaging members through exclusive events and opportunities to meet luminaries from the worlds of entertainment, sports, politics and business.
Wheels Up
View- Website:
- wheelsup.com
- Employees:
- 395
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Vice President Of Charter Account ManagementWheels Up Feb 2024 - Present
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Vice President - Account ManagementWheels Up May 2016 - Feb 2024New York, NyRegional Director of the Eastern Account Management Team overseeing 12 individual Account Managers in multiple offices and remote locations throughout the Eastern United States maintaining over 4,500 active accounts. Responsible for regional retention (87.9% lifetime retention), regional revenue generation ($800 million lifetime).Additional duties along with retention/revenue generation include customer satisfaction and customer service metrics for the entire Wheels Up membership base of 10,000 clients. As well as managing over 45+ direct reports since 2016, career advancement and training of the current regional managerial team (4 individuals). And overall hiring and training for all new Account Managers.
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Senior Account ManagerWheels Up Jan 2015 - Apr 2016Greater New York City Area•Senior Member of the inaugural Wheels Up Account Management team.•As Senior Account Manager, worked with up to 7 sales executives spread throughout the country in managing their various books of business.•At peak capacity, handled over 800+ Wheels Up clients, overseeing all aspects of their membership ranging from customer service, to upticks and membership renewals •In early 2016 transitioned into the role of lead Corporate Account Manager with a direct focus on overseeing the accounts of the Wheels Up Corporate Vertical Team while maintaining a scaled back book of individual accounts.•Managed the accounts of Wheels Up top 5 clients from both a spend and usage standpoint as well as multiple high profile individual accounts. •Created processes and standard operating procedures for future account managers. •Assisted in hands on training of all new account managers. •Responsible for $15+ million in fund sales and renewals. •Maintained an 88% member retention rate.
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Site Supervisor & Account ManagerCitadel Security Agency Jan 2014 - Dec 2014Greater New York City Area•Supervising security details ranging from 4 to 30 Guards at various venues throughout the greater NYC area, while ensuring the security of high-end Collateral and VIP’s. •Highlights include: February 2014 Mercedes Benz Fashion Week, 2014 Frieze Art Fair, Prospect Park Alliance PopUp Dinner, September 2014 Mercedes Benz Fashion Week, the Inaugural Central Park Horse Show and Comic-Con NYC 2014.•Creating a safe, responsible and respectful environment for event hosts, sponsors and attendees.•Working with Event hosts and partners throughout the entire run of the event: set-up, show days, set breakdown, managing their requests and providing recommendations. •Building and maintaining client relationships. •Participating in the hiring and training of new employees. -
Vice President - Owner AccountsNetjets Nov 2012 - Jan 2014Greater New York City Area• Marketed the entire NetJets umbrella of services; including the Fractional Aircraft Program, Aircraft Leasing, the Marquis Jet 25 Hour Card Program and Charter Services.• Transitioned from the handling of 140 accounts for 1 Sales Executive to handling over 250 accounts and 5 Sales Executives.• Participated in the training of 3 newly hired/transitioned Sales Executives. • Successfully grew and merged accounts from 2010 to 2013 with particular focus on renewal and up-selling.• Achieved 104.6% of Sales quota for 2013. -
Vice President - Account ExecutiveMarquis Jet Aug 2010 - Oct 2012Greater New York City Area• Partnered with the lead Sales Executive of the NYC Metro area as well as Westchester and Connecticut to manage and retain client base.• Management responsibility for 140 active clients, from high net worth individuals to Fortune 500 companies.• Marketed the Marquis Jet 25 hour Jet Card program. As well as charter services and some NetJets Fractional services.• As of the NetJets – Marquis Jet merger in February 2011 began training to market the entire umbrella of NetJets Services to all clients.• Revitalized the account base and reactivated 12-15 dormant clients.• Participated in the training of all newly hired/promoted Account Executives. • Shared in the development of marketing strategies, including event planning and implementation. Results: Increased awareness of the program and generation of interest by potential new clients.• Organized private client events such as concerts, premiere movie events, athletic events for children of clients. As well as meet and greets with talent at those events.• Achieved 80.2% of Sales quota in 2011 and 85% of quota in 2012.
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Sales AssociateMarquis Jet Jun 2005 - Aug 2010Greater New York City Area• Began employment as a member of the Sales Support Team, converting inquiries from a worldwide marketing program to sales prospects.• Joined the group as a Sales Associate in 2005; promoted to Senior Associate in 2008. • As the Senior Associate, helped managed a Team of 5-6 members and coordinate weekly schedule and daily activities.• Recruited, hired, and trained 6-8 additional members of the Sales Suppport Team.• Managed the “Welcome” Gift Program for new corporate and individual clients.• Collaborated with Marketing Department to develop material for distribution.• Worked closely with IT Department in developing appropriate software.
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Editorial AssistantNew York Daily News Oct 2003 - Mar 2005
Ryan Mchugh Skills
Ryan Mchugh Education Details
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English -
The Peddie School -
Poly Prep
Frequently Asked Questions about Ryan Mchugh
What company does Ryan Mchugh work for?
Ryan Mchugh works for Wheels Up
What is Ryan Mchugh's role at the current company?
Ryan Mchugh's current role is Vice President of Charter Account Management.
What is Ryan Mchugh's email address?
Ryan Mchugh's email address is mc****@****ail.com
What is Ryan Mchugh's direct phone number?
Ryan Mchugh's direct phone number is +121225*****
What schools did Ryan Mchugh attend?
Ryan Mchugh attended Susquehanna University, The Peddie School, Poly Prep.
What skills is Ryan Mchugh known for?
Ryan Mchugh has skills like Account Management, Sales, Management, Marketing, Salesforce.com, Leadership, Marketing Strategy, Business Development, New Business Development, Customer Service, Strategic Partnerships, Crm.
Who are Ryan Mchugh's colleagues?
Ryan Mchugh's colleagues are Neeraj Kumar, Ryan Knupp, Bj Smith, Ryan Theo, Stacey Richter, Nathan Hendrickson, William Cartwright.
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