Ryan Mchugh Email & Phone Number

New York, NY

Regional Director of the Eastern Account Management Team overseeing 12 individual Account Managers in multiple offices and remote locations throughout the Eastern United States maintaining over 4,500 active accounts. Responsible for regional retention (87.9% lifetime retention), regional revenue generation ($800 million lifetime).Additional duties along.

Greater New York City Area

• Senior Member of the inaugural Wheels Up Account Management team.
• As Senior Account Manager, worked with up to 7 sales executives spread throughout the country in managing their various books of business.
• At peak capacity, handled over 800+ Wheels Up clients, overseeing all aspects of their membership ranging from customer service, to upticks and membership renewals
• In early 2016 transitioned into the role of lead Corporate Account Manager with a direct focus on overseeing the accounts of the Wheels Up Corporate Vertical Team while maintaining a scaled back book of individual.
• Managed the accounts of Wheels Up top 5 clients from both a spend and usage standpoint as well as multiple high profile individual accounts.
• Created processes and standard operating procedures for future account managers.

Greater New York City Area

• Supervising security details ranging from 4 to 30 Guards at various venues throughout the greater NYC area, while ensuring the security of high-end Collateral and VIP’s.
• Highlights include: February 2014 Mercedes Benz Fashion Week, 2014 Frieze Art Fair, Prospect Park Alliance PopUp Dinner, September 2014 Mercedes Benz Fashion Week, the Inaugural Central Park Horse Show and Comic-Con.
• Creating a safe, responsible and respectful environment for event hosts, sponsors and attendees.
• Working with Event hosts and partners throughout the entire run of the event: set-up, show days, set breakdown, managing their requests and providing recommendations.
• Building and maintaining client relationships.
• Participating in the hiring and training of new employees.

Greater New York City Area

• Marketed the entire NetJets umbrella of services; including the Fractional Aircraft Program, Aircraft Leasing, the Marquis Jet 25 Hour Card Program and Charter Services.
• Transitioned from the handling of 140 accounts for 1 Sales Executive to handling over 250 accounts and 5 Sales Executives.
• Participated in the training of 3 newly hired/transitioned Sales Executives.
• Successfully grew and merged accounts from 2010 to 2013 with particular focus on renewal and up-selling.
• Achieved 104.6% of Sales quota for 2013.

Greater New York City Area

• Partnered with the lead Sales Executive of the NYC Metro area as well as Westchester and Connecticut to manage and retain client base.
• Management responsibility for 140 active clients, from high net worth individuals to Fortune 500 companies.
• Marketed the Marquis Jet 25 hour Jet Card program. As well as charter services and some NetJets Fractional services.
• As of the NetJets – Marquis Jet merger in February 2011 began training to market the entire umbrella of NetJets Services to all clients.
• Revitalized the account base and reactivated 12-15 dormant clients.
• Participated in the training of all newly hired/promoted Account Executives.

Greater New York City Area

• Began employment as a member of the Sales Support Team, converting inquiries from a worldwide marketing program to sales prospects.
• Joined the group as a Sales Associate in 2005; promoted to Senior Associate in 2008.
• As the Senior Associate, helped managed a Team of 5-6 members and coordinate weekly schedule and daily activities.
• Recruited, hired, and trained 6-8 additional members of the Sales Suppport Team.
• Managed the “Welcome” Gift Program for new corporate and individual clients.
• Collaborated with Marketing Department to develop material for distribution.

Ba, English

Education record

Education record