• Collaborated with the sales manager to drive and support corporate programs in Southern California, specializing in food and ware washing, sanitation and janitorial chemicals, disposables, and medical supplies.• Developed and executed a comprehensive plan to penetrate sales in Long Term Care Facilities.• Successfully inherited and cultivated relationships with numerous existing house accounts, strategically targeting growth opportunities.• Employed a diverse set of sales tactics, including cold calling, leveraging warm referrals, and tapping into extensive industry relationships developed over the years to expand and diversify the portfolio.• Demonstrated advanced knowledge of the industry, including key competitors, terminology, trends, and challenges, ensuring alignment with customers' unique business needs.

• Positioned into a role that mirrors the responsibilities of the previously titled Regional Manager position. • Exceeded 2020 gross profit budget by $24K. Exceeded 2021 gross profit budget by $32K.• Maintained 94% customer retention from 2020 through 2022. • Identified as a candidate in Feb 2020 to be enrolled in a year-long program to fully train Environmental Services Directors in Dining Services, resulting in comprehensive skillset to manage both departments.• Completed ServSafe Food Protection Manager Certification Examination in March 2020.• Completed Certified Food Manager Examination through International Food Service Executives Association in June 2020 and again in January 2021 as a participant in new HCSG pilot program.

• Developed into Subject Matter Expert to be able to troubleshoot current laundry operations, eliminate inefficiencies, implement systems, and maximize potential gross profit in the department.• Solely responsible for leading the Laundry Initiative throughout CA, a project with $5.4 Million in savings.• Worked directly with individual regions to teach Regional, District, and Account Managers what our systems should look like, and how to overcome obstacles, to fully realize gross profit potential.• Finalized proposed changes to regional clients with follow-up communication during and after implementation. • Fully implemented laundry systems across four regions spanning Northern, Central and Southern CA.

• Promoted to expand scope of responsibility overseeing Regional Training Managers throughout all of California, Arizona, and Nevada across both Housekeeping/Laundry and Dining/Nutrition departments.• Developed fundamental knowledge of Dining Services to lead the success of recruiting and training programs.• Standardized the Regional Training Manager position to optimize the success of the position, and ultimately the outcomes of the Training and Development program• Created processes to oversee the successful completion of the Account Manager training, including: creating a platform to track and provide feedback of performance in real-time, formalizing the graduation process, creating an RTM verification process, and post training assessments of both the Trainee and Training Manager

• Narrowed area of responsibility to solely focus on training and development of Managers in Training, Account Manager, and District Managers in Southern California, Arizona, and Nevada.• Expanded territory to manage the training responsibilities across multiple regions• At the forefront of recruiting and talent acquisition for all levels of management• Developed multifaceted approach to expand recruiting reach beyond traditional online ad placement, to include career fairs, relationships with Universities, group interviews, etc.• Created a comprehensive certification process to standardize the expectations and qualifications of District Training Managers, responsible for the oversight of newly hired MITs.

• Promoted to manage 82 facilities and 7 District Managers in Southern California. • Expanded scope of core business responsibilities – client relations, operational quality, development of management team, financial results and business development. • Manage $29M in revenue, increasing 2013 gross profit percentage by 12.5% over 2012. • Financial obligations expanded to include accounts receivable function. Aided in managing and collecting outstanding receivables, decreasing Days Sales Outstanding by 14%.• Contributed to sales growth of 13% year over year.• Continued to focus on recruiting, hiring, training and developing Account Managers, while developing and promoting 4 District Managers.

• Promoted to manage Housekeeping/Laundry departments at 16 facilities in San Diego and Palm Springs area. • Operational quality assurances for clients via scored facility tours and strict implementation of and adherence to HCSG Systems and Procedures. Highest performance among regional District Management team, as evidenced by Client-scored tour ratings, operational compliance and budget management. • Managed $3M in operating revenue with 16% year-to-year revenue growth by procuring new contracts. • Successfully recruited, trained and developed account managers in district, replacing underperforming managers and improving overall results.

• Youngest of eight department heads in 133 bed long term care facility, with full management responsibilities for the Housekeeping/Laundry department. • Managed a staff of 16 direct-report employees on a daily basis to maintain highest operational quality, as evidenced by deficiency-free Department of Health Annual Surveys from 2006-2009. • Responsible for employee scheduling, payroll processing, supply procurement and inventory management. 100% compliance in managing under annual budget of $300,000.00 • Primary HCSG liaison to client representatives at the facility on all matters related to the departments. • Solely responsible for hiring and training line staff employees. Served as Management Trainer, training new HCSG Management Recruits in 2008-2009.