Thomas Mckeen Email & Phone Number

Syracuse, New York, United States

• Owned financial reconciliations processes within the Billing Operations department.

Boston, Massachusetts, United States

• Owned monthly financial reporting and end-to-end reconciliation packages for the revenue accounting team.• Automated several processes for monthly accounting close using SQL and Python, reducing revenue close timelines by up to 7 days while adhering to SOX standards.• Enabled keener insight into COGS and marketplace seasonality via creating executive-level Tableaus to communicate tax and cash liabilities.• Served as the finance data warehousing SME, training other internal teams on general ledger systems and data structure, and advising other engineering teams on any database changes.• Executed payment processor transaction audits in Excel in coordination with compliance auditors in the US and EU.

Boston, Massachusetts

• Integrated Purolator, a Canadian parcel courier handling 10k+ Wayfair orders a week with 97% OTD rate.• Wrote complex queries in SQL to analyze carrier performance, monitor network health, and diagnose tariff issues.• Collaborated with Farrow, Canadian customs broker, to reduce the rate of “stuck trucks” over the border by 80%+.• Owned the “northbound routing” program in coordination with Operations Research, optimizing transit for 80% of all packages shipped internationally into Canada across cost, speed and network reliability.• Led a sprint team of 7 engineers using agile methodology on a biweekly sprint cadence.

Boston, Massachusetts, Usa

• Identified flaws in customs fees assessment process and redesigned calculations to shore up $800k in overpaid fees annually.• Implemented UPS and FedEx rate cards in adherence with contract negotiation timelines.• Triaged bug tickets for supplier and carrier selection programs, to reduce the time required to address complicated customer service problems.

Hong Kong / Marlborough, Ma

• Redesigned international shipping system to reduce packaging waste by 50%.• Sourced design and construction of factory test track for golf carts and spikes.• Streamlined operations via database updates and reporting in NetSuite online platform.• Constructed reporting system and database in Excel VBA to record corporate sales errors.• Developed and uploaded product and customer databases to NetSuite.• Organized and presented weekly briefs to supply chain and marketing managers.• Staffed trade booth at PGA Trade Show in Orlando, FL; demonstrated product to buyers and answered sales questions.

Cambridge, Ma

• Wrote mathematics lesson plans used by over 12,000 early childhood pupils, ages 3-5.• Gathered and processed performance data from Kenyan teachers via phone, email and Google Docs.• Analyzed midterm test results to gauge effectiveness of current curriculum and identify areas needing improvement.• Co-wrote internal briefs on test scanning software with the goal of reducing operational costs and error margins.• Aided in recruitment of new fellows.

Bachelor'S Degree, International Relations / Economics, 3.73 Gpa, Magna Cum Laude

Activities and Societies: Pi Sigma Alpha Honor Society, International Relations Council, Civic Engagement Program• Completed combined BA.

Dialogue Of Civilizations, Conflict Resolution And National Reconstruction

Six-week international program sponsored by Northeastern University, focused on conflict reconstruction and peacebuilding skills.

Dialogue Of Civilizations, Chinese Culture And Civilization

Six-week international program sponsored by Northeastern University, focused on Chinese language and cultural skill acquisition.