John Mckelvey Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Pleasanton, Ca, Us

- Conducted customer research to identify pain points in our software suite's user experience, initiating the development of a custom design system implemented in over 80 apps across the company. Led technical presentations to showcase the design system and its impact to stakeholders.- Increased product knowledge and customer understanding by volunteering for tier 3 customer support. - Optimized SQL database calls and refactored back-end .NET services to reduce page load times of a critical workflow by 50%.- Increased regression test coverage by 15% through environment optimization and additional automation.- Collaborated with team members to create a utility tool that finds and fixes inaccuracies in enterprise customer data.

Austin, Texas, Us

- Contributed to a major platform overhaul by rewriting part of the codebase from AngularJS to React, enhancing performance and reducing technical debt.- Initiated an effort to revamp the user experience flow to optimize error handling.- Guided the front-end redesign by communicating technical concepts to managers, designers, and QA.

- Led a team of servers in a high pressure environment of up to 100 customers at a time.- Trained new employees, upholding standards and ensuring customer satisfaction.- Resolved conflicts and facilitated communication between the kitchen and the front of house.

- Collaborated with a small team to improve and market the sustainability initiatives of amultinational hospitality company.- Worked on web design, blogging, event planning, and email-based customer service.- Wrote extensive documentation of the sustainable practices at Muna Tree Holdings to worktowards getting the company status as a recognized eco-hotel.