Devon Mckernin Email & Phone Number

Herndon, Virginia

Internal Helpdesk support for 1500 users. Utilize Quest One ActiveRoles Console, Office 365 to create user accounts and provision email and software licenses. Okta MFA Administration. Admin for Sharefile, Creating employee accounts, and troubleshoot access. Utilize Service Now to track incidents. Configure Cisco phones for office and VPN/MRA using CUCM and voicemail using CUCAServe as an escalation point for the after-hours team, handling urgent issues. Update digital signage in offices using AppSpace. Host Webex Events and troubleshoot issues. Provide white-glove service for Company All Hands events. Troubleshoot issues with Cisco Telepresence rooms.

Washington, District Of Columbia

Internal technical support.

Reston, Virginia

Assist with troubleshooting issues with proprietary software (secure browser). "Secure Browser" is used in the administration of standardized tests. Position open during the end of school year testing.

Decommissioning team. Complete secure destruction of HDD from servers. Inventory and relocate racks of servers to facilitate the sale of old equipment.

Ashburn, Virginia

Short term contract to assist with migration of servers from Equinix facilities to onsite facility. Required cabling, racking, and inventory management skills.

Ashburn, Virgina

• Provided Hands and Eye support for 10,000+ customer servers and network gear. • Checked indicator panel on Dell and Hitachi server hardware for physical failure. • Test for errors of server hardware by connecting a crash cart (monitor, keyboard, and mouse).• Replaced failed motherboards, fans, CPUs, hard drives, NIC cards, and RAID controllers if necessary to resolve server issues. • Installed, configured, and handled break/fixes for new Dell desktops running Windows Vista and 7.• Assisted with Tape Rotation, Rack and Stack of equipment, inventory hardware, and power cycle devices.

Dulles, Virginia

• Troubleshoot customer issues over the phone with satellite internet by checking dish alignment and traffic patterns.• Work with satellite provider to perform peak and poll, and compression tests to bring customers into the network.• Verified HTTP, SMTP, PoP3, and other protocol traffic were being sent through the link by analyzing network statistics. • Track work orders using Net Suite Ticketing System• Make configuration files for iDirect satellite modems for new customers and push configuration changes.

Sterling, Virginia

• Supported staff of a retirement community utilizing means of phone, remote, and desktop support. • Added, edited, and deleted users, reset passwords, set permissions, and mapped private drives in active directory on a windows 2003 server.• Remediated hardware issues such as motherboard, hard drive, and other peripherals replacements.• Provided support to residents by ensuring connectivity and access to email on Microsoft and Apple computers.• Mitigated virus concerns though several types of freeware most notably Malware Bytes.• Performed daily maintenance and troubleshooting tasks on Window XP platform and Microsoft Office.