Maria Clara Oliveira Email & Phone Number

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

Gestão de carteira de clientes estratégicos, atendendo demandas comerciais e suportando demandas operacionais;Conhecimento aprofundado da operação de clientes do segmento de Turismo e Entretenimento afim de identificar novas oportunidades e ajudar no crescimento do negócio;Uso diários de técnicas de venda, análise do transacional através de ferramentas de.

Rio De Janeiro

• Responsible for developing customer relationships that promote retention and loyalty;
• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Provide technical support to customers with the goal to keep customers satisfied with the business’s products;
• Help customers plan and understand the best ways to utilize our software or products based on the customer’s business needs or business plans.
• Focused on educating customers on the flexibility and capabilities of our solutions to encourage customers to continue using our services.

Rio De Janeiro Area, Brazil

• Project development dedicated to incentive groups, including creation of new products,accommodation, research of new venues and exclusive experiences for differentiatedclients;
• Negotiation and operation planning of groups between 70 and 1000 passengers,ranging from transportation, tours, closed events, awards ceremony, restaurants andaccommodation;
• Communication and negotiation with hotels representatives;
• Coordination, supervision and implementation of every aspect of travel arrangements;
• Participation of big events such as Summer Olympic Games in 2016 dedicated to NikeVIP Customers, AVIVA Singapore Incentive Trip, VDMFK and WWF;
• Reconciliation post-event.

Rio De Janeiro Area, Brazil

• Green & Gold Army – FIFA World Cup 2014
• Planning and delivery of hospitality program for groups consisting of 400 internationalguests during a 5 week event period;
• Program scheduling, managing ongoing changes and updates to schedules.
• Training and coordinating local staff;
• Managing hotel operations, including rooming lists, F&B and function space;
• Developing transportation plans around airport arrivals and departures, stadiumlogistics and various guest activities.

Rio De Janeiro

• Survivor Tocantins, S18 - CBS Reality Television Series
• Translate verbal communications, usually in real time. Including speeches at conferencesand events, meetings, classes and training sessions, or individual communicationsbetween two people or small groups of people.'
• Translate written communications including anything from documents and forms tomeeting notes to emails to presentations.'
• Acting as a liaison between two parties, to facilitate communications by assistingemployers on behalf of the company. Helping them understand documents andinformation given out by the company, assisting them in lling.

Brasil

• Pan American Games Torch Relay
• Managing hotel operations, including rooming lists, F&B, function space and of ceequipment set-up;
• Logistics solutions for laundry and lunch boxes of 50 participants during the 30 days ofrelay;
• Consistently completed tasks on time and within budget.

Rio De Janeiro Area, Brazil

Mater Of Business Administration - Mba, Marketing And Intelligence In Digital Business

Bachelor, Management Of Tourism