Doug Mclean Email & Phone Number

Quick learning, motivated, dependable, team player, with an aptitude for team development, systems and processes analysis, supporting product and service delivery.Core Values: Family, Diversity, Creativity, GenerosityHobbies: Domestic and International Travel, Outdoor Sports and Recreation, Writing – Short FormMost Recent Professional Activities: Successfully modeled and implemented a multi-tier production operations support team for systems monitoring, exception reporting, interactive correction and incident response. • Communicated user stories and usage analysis as a catalyst for removing barriers to interdepartmental collaboration and relationship building, through exchange of experience and ideas. • Improved service delivery and product enhancements using statistical reporting and analysis of support requests, relaying insights and opportunities to product and project management teams. • Oversaw the development of automated transaction processing feedback systems and provided business analysis for proposed self-service features, to enhance frontline support and end-user capabilities. • Distributed team and system resources to provide reusable support and analysis solutions for customer facing teams. • Routinely stretched operational capability and capacity to demonstrate the value of new initiatives to the larger organization. • Consistently added service delivery value to the company before increasing operational expenses and staffing. • Worked closely with QA, Onboarding and Account Management to share challenges and solutions related to real-world usage patterns, as well as ensure clarity and transparency regarding user experience and capabilities.

Listed skills include Business Analysis, Business Strategy, Change Management, Sql, and 10 others.

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  Bryant & Stratton College

  Business Management, Computer Systems Management