Michael Mcleod

Michael Mcleod Email and Phone Number

UX Research and Design Leader | former Chase, Roku, Michigan State | passionate storyteller and communicator @ Etsy
Michael Mcleod's Location
Greater Philadelphia, United States, United States
Michael Mcleod's Contact Details

Michael Mcleod work email

Michael Mcleod personal email

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About Michael Mcleod

I have a passion for people problems. As a skilled communicator, I can translate complex problems faced by people and by businesses into compelling stories and explain why those stories matter. As a UX leader, I have a proven track record of delivering actionable insights that have delivered meaningful products for people while serving the bottom line.As a UX researcher, I value close collaboration with my UX and cross-functional partners to produce timely and actionable generative and evaluative studies. I have extensive experience with an array of qualitative and quantitative methods that I can draw from as a situation warrants. As a research lead, I have worked closely with product partners to develop and maintain research roadmaps and to prioritize projects that address OKRs, and then executing those plans and always delivering on time. Finally, learning is central to my identity. I constantly seek opportunities to try new research methods and leverage new technologies. I am a trained teacher and am always in search of opportunities to share knowledge and to mentor new colleagues. Feedback is central to my learning and growth - I am always eager for feedback from colleagues, and I pride myself on giving useful, actionable feedback to others.

Michael Mcleod's Current Company Details
Etsy

Etsy

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UX Research and Design Leader | former Chase, Roku, Michigan State | passionate storyteller and communicator
Michael Mcleod Work Experience Details
  • Etsy
    Staff Ux Researcher, Marketplace Strategy And Services
    Etsy Dec 2023 - Present
    Brooklyn, Ny, Us
  • Roku Inc.
    Senior User Experience Researcher
    Roku Inc. Jun 2022 - Oct 2023
    San Jose, California, Us
    Led UX research for Roku OS Search, OS Notifications, and initiated multiple cross-functional discovery projects to fill critical gaps in foundational knowledge across the Roku ecosystem.
  • Jpmorgan Chase & Co.
    Vice President / User Experience Research Lead
    Jpmorgan Chase & Co. May 2019 - May 2022
    New York, Ny, Us
    Led UX research for BTOPS product group (Bill Pay, Tokenization, Embedded Payments, Stored Card) and for Project SafePay (NDA), a cornerstone project in Chase’s long-term strategic vision.
  • Eli Review
    Co-Founder, Head Of Product, Lead Researcher
    Eli Review Jan 2014 - May 2019
    Glen Arbor, Michigan, Us
    Co-founded an educational technology company to develop, market, and maintain intellectual property I co-invented. The IP empowers instructors of writing-heavy courses to lead feedback and revision practice using data and analytics.
  • Michigan State University
    Adjunct Professor
    Michigan State University Jan 2008 - Dec 2014
    East Lansing, Mi, Us
    I taught courses to undergraduate and graduate students as a fixed-term faculty member at Michigan State University for more than ten years. I also served on curriculum committees and helped develop brand new courses. My student evaluations were consistently excellent and my teaching evaluations lead to consistent merit-based raises. Courses taught range from introductory writing, to core curriculum (e.g. Digital Rhetoric), to skill-based courses (e.g. Intro and Advanced Web Design).
  • Michigan State University
    Website Manager, Intern Coordinator
    Michigan State University May 2010 - May 2012
    East Lansing, Mi, Us
    I was hired to completely overhaul of the Writing, Rhetoric, and American Cultures (WRAC) Department website, with an eye toward better marketing its program to undergraduates. Part of what I ended up doing was only tangentially related to the website, rather for the culture of the program, which had no presence on social media. This initiative resulted in a sustainable, long-term programmatic change, as the department still has a vibrant and active website and social media presence.
  • Red Cedar Solutions Group
    Lead User Experience Designer / Researcher
    Red Cedar Solutions Group May 2011 - May 2013
    Okemos, Michigan, Us
    In this role, I primarily contributed to contract projects with the Department of Education for the State of Michigan. I helped to scope each project and develop design specifications, whether improving existing products or developing entirely new apps or websites.
  • Wide Research Center, Michigan State University
    User Experience Researcher, Designer, Software Developer
    Wide Research Center, Michigan State University May 2007 - May 2011
    I was the lead designer and developer on projects that required creation of new technology to support instructional or research goals. My project work resulted in multiple prototypes, publications, and a company (Drawbridge, Inc) which then spun out of the university to commercialize the knowledge and IP we created.
  • Michigan State University
    Graduate Writing Consultant, Writing Center
    Michigan State University Sep 2002 - May 2007
    East Lansing, Mi, Us
    As a graduate assistant, I provided writing feedback, technology guidance, and facilitated writing groups for students and faculty. I led classroom presentations on topics from peer feedback to library research to web design. I also led many technical operations, including maintaining a website and developing new database tools for collecting and analyzing client reflections.
  • Lake Superior State University
    Webmaster
    Lake Superior State University Aug 1998 - Aug 2002
    Sault Sainte Marie, Mi, Us
    Webmaster for my undergraduate institution. Began as a member of a 4-person team as a freshman, only person for the remaining three years. Required close collaboration with university administrators, public relations, and individual departments (academic and support). Included full-stack responsibilities, from server maintenance, concept testing, copywriting, UI development, and user support.

Michael Mcleod Skills

Information Architecture Css User Experience Design Usability Testing User Centered Design Content Strategy Html Technical Writing Web Design Content Management University Teaching Research Wordpress Software Documentation Interaction Design Php Mysql Javascript Ethnography Robots Human Computer Interaction Contextual Inquiry Wireframes Graphic Design Database Design

Michael Mcleod Education Details

  • Michigan State University
    Michigan State University
    Digital Rhetoric & Professional Writing
  • Michigan State University
    Michigan State University
    Critical Studies In Literacy And Pedagogy
  • Lake Superior State University
    Lake Superior State University
    English Language And Literature/Letters

Frequently Asked Questions about Michael Mcleod

What company does Michael Mcleod work for?

Michael Mcleod works for Etsy

What is Michael Mcleod's role at the current company?

Michael Mcleod's current role is UX Research and Design Leader | former Chase, Roku, Michigan State | passionate storyteller and communicator.

What is Michael Mcleod's email address?

Michael Mcleod's email address is mi****@****ase.com

What is Michael Mcleod's direct phone number?

Michael Mcleod's direct phone number is (855) 379*****

What schools did Michael Mcleod attend?

Michael Mcleod attended Michigan State University, Michigan State University, Lake Superior State University.

What are some of Michael Mcleod's interests?

Michael Mcleod has interest in Football, Exercise, Home Improvement, Shooting, Reading, Sports, Fishing, Watching Sports, Cooking, Cruises.

What skills is Michael Mcleod known for?

Michael Mcleod has skills like Information Architecture, Css, User Experience Design, Usability Testing, User Centered Design, Content Strategy, Html, Technical Writing, Web Design, Content Management, University Teaching, Research.

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