Michael Mcleod Email and Phone Number
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I have a passion for people problems. As a skilled communicator, I can translate complex problems faced by people and by businesses into compelling stories and explain why those stories matter. As a UX leader, I have a proven track record of delivering actionable insights that have delivered meaningful products for people while serving the bottom line.As a UX researcher, I value close collaboration with my UX and cross-functional partners to produce timely and actionable generative and evaluative studies. I have extensive experience with an array of qualitative and quantitative methods that I can draw from as a situation warrants. As a research lead, I have worked closely with product partners to develop and maintain research roadmaps and to prioritize projects that address OKRs, and then executing those plans and always delivering on time. Finally, learning is central to my identity. I constantly seek opportunities to try new research methods and leverage new technologies. I am a trained teacher and am always in search of opportunities to share knowledge and to mentor new colleagues. Feedback is central to my learning and growth - I am always eager for feedback from colleagues, and I pride myself on giving useful, actionable feedback to others.
Etsy
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Staff Ux Researcher, Marketplace Strategy And ServicesEtsy Dec 2023 - PresentBrooklyn, Ny, Us -
Senior User Experience ResearcherRoku Inc. Jun 2022 - Oct 2023San Jose, California, UsLed UX research for Roku OS Search, OS Notifications, and initiated multiple cross-functional discovery projects to fill critical gaps in foundational knowledge across the Roku ecosystem. -
Vice President / User Experience Research LeadJpmorgan Chase & Co. May 2019 - May 2022New York, Ny, UsLed UX research for BTOPS product group (Bill Pay, Tokenization, Embedded Payments, Stored Card) and for Project SafePay (NDA), a cornerstone project in Chase’s long-term strategic vision. -
Co-Founder, Head Of Product, Lead ResearcherEli Review Jan 2014 - May 2019Glen Arbor, Michigan, UsCo-founded an educational technology company to develop, market, and maintain intellectual property I co-invented. The IP empowers instructors of writing-heavy courses to lead feedback and revision practice using data and analytics. -
Adjunct ProfessorMichigan State University Jan 2008 - Dec 2014East Lansing, Mi, UsI taught courses to undergraduate and graduate students as a fixed-term faculty member at Michigan State University for more than ten years. I also served on curriculum committees and helped develop brand new courses. My student evaluations were consistently excellent and my teaching evaluations lead to consistent merit-based raises. Courses taught range from introductory writing, to core curriculum (e.g. Digital Rhetoric), to skill-based courses (e.g. Intro and Advanced Web Design). -
Website Manager, Intern CoordinatorMichigan State University May 2010 - May 2012East Lansing, Mi, UsI was hired to completely overhaul of the Writing, Rhetoric, and American Cultures (WRAC) Department website, with an eye toward better marketing its program to undergraduates. Part of what I ended up doing was only tangentially related to the website, rather for the culture of the program, which had no presence on social media. This initiative resulted in a sustainable, long-term programmatic change, as the department still has a vibrant and active website and social media presence. -
Lead User Experience Designer / ResearcherRed Cedar Solutions Group May 2011 - May 2013Okemos, Michigan, UsIn this role, I primarily contributed to contract projects with the Department of Education for the State of Michigan. I helped to scope each project and develop design specifications, whether improving existing products or developing entirely new apps or websites. -
User Experience Researcher, Designer, Software DeveloperWide Research Center, Michigan State University May 2007 - May 2011I was the lead designer and developer on projects that required creation of new technology to support instructional or research goals. My project work resulted in multiple prototypes, publications, and a company (Drawbridge, Inc) which then spun out of the university to commercialize the knowledge and IP we created.
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Graduate Writing Consultant, Writing CenterMichigan State University Sep 2002 - May 2007East Lansing, Mi, UsAs a graduate assistant, I provided writing feedback, technology guidance, and facilitated writing groups for students and faculty. I led classroom presentations on topics from peer feedback to library research to web design. I also led many technical operations, including maintaining a website and developing new database tools for collecting and analyzing client reflections. -
WebmasterLake Superior State University Aug 1998 - Aug 2002Sault Sainte Marie, Mi, UsWebmaster for my undergraduate institution. Began as a member of a 4-person team as a freshman, only person for the remaining three years. Required close collaboration with university administrators, public relations, and individual departments (academic and support). Included full-stack responsibilities, from server maintenance, concept testing, copywriting, UI development, and user support.
Michael Mcleod Skills
Michael Mcleod Education Details
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Michigan State UniversityDigital Rhetoric & Professional Writing -
Michigan State UniversityCritical Studies In Literacy And Pedagogy -
Lake Superior State UniversityEnglish Language And Literature/Letters
Frequently Asked Questions about Michael Mcleod
What company does Michael Mcleod work for?
Michael Mcleod works for Etsy
What is Michael Mcleod's role at the current company?
Michael Mcleod's current role is UX Research and Design Leader | former Chase, Roku, Michigan State | passionate storyteller and communicator.
What is Michael Mcleod's email address?
Michael Mcleod's email address is mi****@****ase.com
What is Michael Mcleod's direct phone number?
Michael Mcleod's direct phone number is (855) 379*****
What schools did Michael Mcleod attend?
Michael Mcleod attended Michigan State University, Michigan State University, Lake Superior State University.
What are some of Michael Mcleod's interests?
Michael Mcleod has interest in Football, Exercise, Home Improvement, Shooting, Reading, Sports, Fishing, Watching Sports, Cooking, Cruises.
What skills is Michael Mcleod known for?
Michael Mcleod has skills like Information Architecture, Css, User Experience Design, Usability Testing, User Centered Design, Content Strategy, Html, Technical Writing, Web Design, Content Management, University Teaching, Research.
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