Zachary M. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

- Assists in research and fact finding to develop/modify testing solutions using software testing tools and manual testing- Assist in the planning and execution of development projects in an agile/scrum environment- Partnered with cross-functional technology teams to integrate solutions- Engage with senior team members to test and debug existing or new systems

Austin, Texas Area

-Reviews/Analyzes incoming orders for risk indicators and behavior indicative of fraud-Uses judgment and analysis to determine how to address different levels of risk and act on that determination, and escalate high-risk orders for further investigation-Maintain an intricate knowledge of all Enjoy fraud, risk, and safety policies, procedures, tools, and resources-Support improvement of tools and workflows that enable efficient Reviews-Identify trends and propose solutions to improve detection and mitigation of high-risk behaviorPartner with Support teams on issues and resolutions-Escalates and responds to bugs and outages that affect Order Quality Reviews

Austin, Texas Area

- Work with runners though email, sms, and voice to offer assistance while they run.-Research both technical and non-technical issues to find a workaround or solution.-Offer support and empathy to Runners while they work to deliver an exceptional customer experience.-Document, reproduce, and escalate bugs to the Technical Support team.

Austin, Texas

- Managed a total of 44 stylists while maintaining a positive, productive work environment- Ensured clients have a positive experience by resolving any customer service issues quickly and sensitively.- Conducted monthly inventories, keeping product and supplies stocked in salon- Secured storage and cash handling areas to minimize risk and loss.

Austin, Texas

- Resolve client issues quickly and sensitively to ensure the guests have a positive experience.- Manage a total of forty-two (42) employees by building a rapport with the team and monitor work behavior.- Secure all storage and cash handling areas to minimize risk and loss.- Conduct weekly and monthly inventory of all product and material utilized in the salon.- Ensure positive and productive work environment resolving any employee issues.

Washington, District Of Columbia

- Address problems and requests by transmitting information or providing solutions- Prioritize issues according to urgency and importance- Use email, phone, or sms to speak with staff and customers as needed- Order and stock supplies as needed to keep operations running efficiently- Monitor all active transaction to completion

San Antonio, Texas Area

- Resolve client issues quickly and sensitively to ensure the guests have a positive experience.- Manage a total of forty-two (42) employees by building a rapport with the team and monitor work behavior.- Secure all storage and cash handling areas to minimize risk and loss.- Conduct weekly and monthly inventory of all product and material utilized in the salon.- Ensure positive and productive work environment resolving any employee issues.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Concentration in computer engineering

Bachelors Of Music, Music Performance, General