Responsible for training, development and ongoing management of multiple personnel including sales, administrative and labor staff. Responsibilities also include transition of prospects to customers, implementation and execution of all contracted jobs, and overall experience provided to customers. Responsible for day-to-day operations and escalations, company growth and profitability projections. Contributions include:- Increased gross sales by more than 20% over the last year- Manage administrative staff in addition to a labor force. Monitor personnel performance on a regular basis; provide feedback to staff on performance- Responsible for interviewing, hiring and terminating positions as needed- Create and implement Employee Handbook and Consultant Guidelines and Standards; monitor employees for adherence- Develop and update training guides to assist team with job-specific assistance- Implement and monitor effective pay system for consultants- Responsible for creation of project plans and job tickets- Scheduling of job assignments, including contracts and follow-up appointments- Schedule and execute daily meeting with foreman and labor staff to set expectations and assign responsibilities- Responsible for regular monitoring of company inventory and ensuring materials are available timely for each job- Coordinate with vendors as appropriate to ensure successful execution of each job - Responsible for consultation meeting with client prior to each job to confirm requirements and expectations- Survey clients upon completion of each job to ensure satisfaction; review feedback regularly in order to identify process improvement opportunities- Ensure clients are invoiced accurately and timely; track receipt of payments as necessary- Responsible for overall management of company finances; including profit & loss review, competitive analysis research, departmental budget development and tracking & internal/vendor cost and revenue projections.

Responsibilities included successful transition of prospects to new customers, implementation and successful execution of all contracted jobs, and overall experience provided to existing customers. Selected Contributions include:- Responsible for creation of project plans and job tickets as appropriate- Scheduling of all job assignments, including new contracts and follow-up appointments- Schedule and execute daily meeting with foreman and labor staff to set expectations and assign responsibilities- Responsible for regular monitoring of company inventory and ensuring materials are available timely for each job- Coordinate with vendors as appropriate to ensure successful execution of each job - Responsible for consultation meeting with client prior to each job to confirm requirements and expectations- Survey clients upon completion of each job to ensure satisfaction; review feedback regularly in order to identify process improvement opportunities

Responsibilities included management of office staff, sales consultant and regular labor force; interacting with customers and prospects to secure sales opportunities; managing customer expectations and addressing service concerns; tracking successful scheduling and delivery of product from warehouse and/or vendor to final destination; ongoing management of company inventory and regular monitoring of financial status of company. Additional Contributions:- Responsible for opening and closing main office, taking phone calls and scheduling each day’s activities- Recruited and managed regular labor force based on business needs- Maintained labor force time logs- Managed relationship with payroll vendor and audited regularly to ensure accurate payroll processing- Managed one sales person – set quota expectations, provided regular status reports, and served as a resource for miscellaneous questions- Interacted with customers to determine specific needs and deadlines, process orders, and schedule deliveries- Created invoices to customers and vendors; tracked receipt of payment and followed up on receivables as needed- Surveyed clients during and after jobs to ensure satisfaction and address any service concerns- Maintained database of customer information and updated with new client information and changes to existing client information as appropriate- Maintained database of company inventory and monitored on a regular basis to ensure materials were readily available as needed- Responsible for purchasing and maintaining company vehicles; assisted with loading of materials for delivery to job sites- Responsible for upkeep of commercial company equipment - Assisted on a regular basis with creation of custom materials from managed inventory