- Lead 50-100 associates to process 95K+ packages daily, oversaw tracking, coordination, and linehauls, and ensured safety as Head of Safety Committee for Operations, achieving 97% on time delivery while minimizing workplace injuries- Coached and developed 500+ associates on process paths to guarantee top performance and influenced cost savings initiatives, reducing overall operational costs by 15% while maintaining productivity- Launched warehouse to expand operations and developed 500+ associates to follow standard work practices, growing warehouse capabilities by 6X (25K+ packages daily to 150K+)- Managed execution of over 5 warehouse projects to organize building area and led teams to restructure portions of site layout to influence operational flows, improving warehouse productivity by 5-10%- Became Subject Matter Expert (SME) for Delivered Not Received (DNR) metric by cross-training 3rd party drivers, Delivery Service Provider company owners, and other Area Managers in the region best practices in order to execute less than 5% customer concessions saving our station 500,000 annually.- Led ‘On Time Dispatch’ metrics for warehouse during peak season to guarantee on time shipments and ensure team prepared/staged packages for 150-200 drivers, achieving top 2 warehouse out of 15 in region for on time delivery.- Improved On Time Dispatch, after joining the dispatch team, from 88.52% in February to 90.97% in March and 94.12% in April leading to a 5.6% increase over the 3 months. -Served as the Chair for Black Employee Network (BEN), an Employee Resource Group (ERG) to drive professional development and advancement for black employees at Amazon

-Oversaw DSP drivers and yard marshals to ensure safety standards were being met to guarantee a positive and safe work environment, which resulted in a passed safety audit that was conducted during a 4-hour loading period.-Key in Increasing IAQ scores with drivers (employee engagement) from 3.85/5.00 in Week 11 in April to 4.27/5.00 in Week 21 in May, which was a 11.89% increase.-Serve as a key component in the candidate selection process to interview and evaluate prospective employees including process assistants and driver trainers.

-Managed a team of up to 15 employees to execute daily cleaning operations with residential and commercial clients throughout metro Indianapolis. -Core duties were similar in scope to the previous Area Manager role with emphasis on operations management, team leadership, managing inventory of supplies, Human Resources, monitoring time reporting/payroll, on-boarding, and customer service.