Michael Mcmullen Email & Phone Number

Avon, Indiana, United States

o Prospect member leads, creating new relationships through various outreach avenueso Create, build, and maintain relationships with members to continuously increase retention rateo Implement auditing processes and programs to collect all unpaid membership and program feeso Hire, train, and lead one full-time employee and up to fifteen part-time employeeso Audit processes and programs to improve the service provided to our service areao Assist with planning of events and champion staff fundraising efforts for the YMCA’s Annual Campaigno Collaborate with leadership team to provide effective programming to members from registration to program participationo Recognize new member interest and promote appropriate programs, matched with their lifestyle, and train others to do so alsoo Meet with community leaders to promote the mission of the YMCA within the community and create community partnershipso Practice Listen First training strategies to effectively resolve member concerns

Ymca At The Athenaeum

o Acted as the first point of contact for prospective new memberso Conducted tours for prospective members and provided solutions for their needs and expectationso Reached out to prospective members through outbound calls and emailso Attended community health fairs to aid in the recruitment of new memberso Followed up with new members via welcome emails and phone callso Implemented new processes for front desk staff to keep organized and stay on tasko Served as direct contact for member recovery and cancellationso Reached and exceeded membership promotion goalso Acted as center Volunteer Coordinator and aided in the recruitment of over 150 volunteers for annual Breakfast with Santao Sought out and completed various leadership training and education opportunities

Kodak, Tennessee

o Managed daily ticket office operationso Aided in marketing and sponsorship objectives as part of the Senior Promotions Team for themed nights such as Star WarsNighto Oversaw financial reports for both Ticket and Retail departmentso Created and maintained $300,000 budget plan for Retail departmento Approved all purchases and designs for incoming apparel and merchandiseo Collaborated with Social Media and Marketing Managers to create marketing plan for retail saleso Implemented new strategies to increase our Kid’s Club (Kids 12 & under) and Silver Smokies club (Ages 55+)o Provided great customer service to upset customers regarding both ticket and retail situationso Attended various community events and activities to have a presence in the local communities

o Managed daily ticket office operationso Implemented and grew Summer Reading Program by 75 kidso Created promotions to help increase retail revenue by 17%o Maintained and updated ticket software on a daily basis

Kodak, Tennessee

- Develop new contacts and leads through cold calling and networking- Meet customer needs by providing customer service throughout their experience at the ballpark- Maintain up-to-date records of contacts through Score CRM Database

Richmond, Indiana

- Managed game day ticket operations in the ticket office- Made sales calls to local businesses for company and group outings- Built relationships with local businesses and organizations that resulted in revenue for the team- Organized group picnics and birthday parties- Created and distributed promotional flyers- Scheduled and participated in player and mascot appearances throughout the community- Supervised interns along with game day staff

Richmond, Indiana

- Made sales calls to local community groups to come to a game- Responsible for making sure all season ticket holders and mini pack holders had their tickets in hand prior to each home game- Created and maintained databases of season ticket holders throughout the season- Maintained communications with season ticket holders through phone calls and e-mails- Developed ticket analysis data- Assisted with on-field promotional games during home games- Produced end of the season feedback survey for season ticket holders

Terre Haute, Indiana

- Generated sales by approaching guests about home improvement projects- Provided guests with customer service throughout their shopping experience- Performed daily inventory reports on the items in the department

Master Of Science (M.S.), Sport Management

Bachelor Of Science (B.S.), Recreation And Sport Management